Round Rock, Texas, United States
Experienced IP Professional with over 20 years of marketing, account management and strategic achievements in leading companies. High-performing leader able to inspire and manage cross-functional teams to achieve outstanding results. Builds, develops and maintains on-going company relationships with strategic partners and customers.
• Manages customer relationships within the Dell Support organization • Serves major accounts as a single point of contact for support strategy, account management and escalation/crisis management • Responsible for content and delivery of customer quarterly reporting & newsletter • Trusted advisor for support protocols and technology decisions • Leverages Dell tools and data to improve performance and stability with proactive, personalized recommendations. • Leads improvement activities within the customers environment
• Responsible for strategic relationship management for Autodesk and Dropbox • Managed each partner's MDF portfolio and evangelized partner programs • Created & presented annual marketing reports • Presented quarterly business reviews with key stakeholders, and provided reporting and financial assessments to help drive long-term business development • Collaboratively created sales and rebate goals through incentives such as spiffs and promotions • Trained Dell Sales Teams and created sales tools to identify and improve processes related to partner software lines • Doubled Autodesk sales in two years from $3.5m to $7m • Multiple Autodesk Partner of the Quarter & Year awards
• VSP, VTSP 4 Certified VMware Sales Professional • Responsible for Enterprise software sales in multiple segments • Project manager for a VMware Total Solutions Team that provided planning and architecture for Data Center environments • Led VMware training for Dell sales teams • Planned and coordinated ongoing VMware Sales events • Consistently earned top ranks in sales performance by increasing revenue, margin percentage and market share • Designed and executed sales strategy that helped VMWare become the second largest line of software at Dell • Dell's Circle of Excellence Award • Software Specialist of the Year - FY11
• Created and co-managed according to Yahoo the “Official web site” of Martha’s Vineyard • Formulated & maintained key relationships with the Chamber of Commerce & the ownership of WMVY the leading radio station on the Island • Sold business to the radio station ownership group before moving back to Texas
• Provided technical support to individuals and companies • Responsible for troubleshooting and repair for all client-based products • Consulted clients on all phases of software and hardware purchasing and installation • Certified Support Technician for installing and troubleshooting all Windows and Apple products • Primary certified Dell Technician • Met or exceeded 48hr SLA on 96% of all on-site repairs • Main Adelphia Cable POC for Internet installations