Cape Town, Western Cape, South Africa
I’m a Junior Systems Administrator with over 4 years of experience in desktop support, bringing a strong foundation in troubleshooting, user support, and IT operations. I am currently transitioning into Cybersecurity, with a clear focus on securing a Junior SOC Analyst role. I hold the Microsoft SC-900 (Security, Compliance, and Identity Fundamentals) certification and have been building practical skills in threat detection, incident response, and network monitoring through hands-on labs and continuous self-study. I have gained exposure to security tools including Microsoft Defender, Microsoft Sentinel, and Darktrace, strengthening my ability to monitor, investigate, and respond to security events. My background in IT operations enables me to understand system behavior, identify anomalies, and respond effectively in fast-paced environments, making me well-suited for a SOC role. I’m detail-oriented, proactive, and passionate about identifying and responding to security threats while helping organizations maintain secure and resilient infrastructure.
Junior Network Administrator & Junior Cybersecurity Analyst IT & Network Operations - Provide Level 1-3 IT support, resolving hardware, software, OS, network, and escalated technical issues. - Install, configure, and maintain desktops, laptops, mobile devices, printers, and critical applications. - Conduct daily boardroom readiness checks for Jabra & Yealink AV bars, cameras, microphones, and touch controllers. - Assist with configuring and troubleshooting network devices including routers, switches, firewalls, and access points for secure connectivity. - Manage user onboarding/offboarding, accounts, permissions, and enforce security policies. - Monitor system performance, escalate issues, and respond to service requests promptly. - Maintain documentation of systems, configurations, troubleshooting steps, and IT assets. - Support IT projects including infrastructure upgrades, software deployment, and office relocations. Cybersecurity Responsibilities - Monitor network and system activity using Darktrace AI to detect anomalies and threats. - Perform alert triage, assess severity, and support incident response with containment and escalation. - Refine Darktrace detection models to improve accuracy and reduce false positives. - Investigate suspicious network, endpoint, email, or cloud activity to identify vulnerabilities. - Maintain documentation for security events and collaborate with teams to enhance security posture. - Assist with patch management, endpoint protection, and cybersecurity hygiene. - Promote user awareness on phishing, password security, and safe IT practices. Key Skills IT support, network configuration, Darktrace AI, incident response, cybersecurity monitoring, AV systems, user account management, system documentation, process improvement, team collaboration, continuous learning.
Non-Technical: Good communicator and fluent in English speaking and writing. Excellent telephone and email etiquette. Excellent team player and can work independently. Committed to customer satisfaction and take ownership of issues. Committed to share knowledge / information / experiences. Ability to work under pressure. I show strong motivation to further my career by going the extra mile for the team. Ability to assist customer end-users remotely. Have good documenting and admin skills. Engaging in some non-technical, admin activities. Pro-active, go-getter, driven individual. Confident Technical: Networking Experience (LAN, WAN, Wi-Fi) Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills Methodical person, meticulous and poses excellent troubleshooting skills. Experience with remote control technology (DameWare, LogMeIn, TeamViewer, AnyDesk) Experience in supporting desktop computer devices with the following operating systems (Windows XP/7/8/10/11 and basic MacOS support). Experience in common client applications Experience in Active Directory, Group Policy, DNS, DHCP & DF Experience in Anti-Virus (Win Defender, Symantec) and other client security products. Cloud Applications Support (Appstream, Citrix, VMWARE, AWS) SCCM Software Deployment Remote Software Installations Virtual Walk-in Assistance Nexthink MS Office 365 applications (MS Teams, MS Outlook, MS Excel, MS Word etc.) Cloud Computing. VPN support (Zscaler, F5, Global Protect) Backup and Restore (Veeam, Carbonite) Hard Disk Encryption (Symantec Endpoint, Checkpoint Endpoint) Avaya PBX telephone systems support Skills: Desktop Computers · Customer-Focused Service · Technical Support · Resolving Issues · Remote
- Management of user accounts, particularly those with special access privileges, to protect against misuse and unauthorized access. - Accounts assigned only to authorized individuals and provide the minimum level of access to applications, computers and networks. - Providing and removing folder/group access for users upon request - Creating Distribution Lists using Powershell Scripting - Moving user's in Active Directory to different Organizational Units - Re-enabling users accounts on Active Directory - Adding and removing AD groups on user's profiles - Creating, Deleting, Amending Accounts within over 40 applications - Creating E-mail addresses on Exchange 2013 - Increasing Mailbox size in Exchange 2013 - Creating, deleting amended user accounts on different Oracle databases using SQL commands - Resetting passwords and unlocking users accounts - Support on Mainframe Applications - Providing Admin Rights to users on Mac and Windows Server 2016 - Resolving tickets assign within SLA
- Serve as first point of contact for users seeking technical assistance over phone, email or Instant Messaging. - Analyzing and isolating network-related issues - Perform troubleshooting through diagnostic techniques and pertinent questions - Determine best solution based on the issue and details provided by users - Walk the user through the problem-solving process - Direct unresolved issues to next level of support personnel - Provide accurate information on IT products or services - Liaise with all IT 3rd party vendors for repairs and parts - Record events and solutions in their resolution logs - Follow up and update user status and number information - Identify and suggest possible improvements on procedures - Kept the company Asset Register updated - Providing hardware and software training for new users - Remote Support - Ensuring all IT equipment is in good working order
- Installing and configuring computer hardware, software, systems, printers, and scanners - Responding in a timely manner to service issues and requests - Providing technical support across the company (this may be in person or over the phone) - Setting up workstations for new users - Repairing and replacing equipment as necessary - Responding to calls within a 30 000 user environment