Delft, South Holland, Netherlands
I help organizations to achieve their digital transformation focusing on what they want to achieve. My priority is the customer's successful adoption and productive use, in order to realize the full value out of technology investments. Being part of the customer success team, I am accountable for the delivery process and customer success. Overseeing and orchestrating all resourcing requirements incl. Consultancy, Engineering, Support, Microsoft Partners and Success Teams to support customers on their digital journey and empowering them to achieve more! Personally, I have an ambition in making things better, I have a challenger mindset, am strong willed and love to learn new things. I will always look to challenge the status quo and innovate where possible. On top, I get things done.
Leading the Microsoft Customer Success team in making our customers achieve their desired outcomes and have a positive experience with the Microsoft's products and/ or services.
Guide and facilitate NXP and ASML in their digital business transformation vision & strategy
- Drive business value for customers on our full portfolio - Manage the delivery of Services and Projects - Grow service contracts and cloud consumption - Initiation and execution of "Zero Food Waste by using Data" project. Presented at Machine Learning & Data Science Conference 2017 in Redmond
- Team Lead for Account Managers in the Benelux - Business Development Lead for SAM service within EMEA region - Project Lead for attach rate program SAM service
Responsible for: - Leading a team of Designers, Software Engineers and Test Engineers - Realize team goals and coach team members achieving their individual targets - Delivery of customized business solutions of ERP software within the EMEA and APAC region
Operational manager within the restructuring project of Exact's International division to align the organization with the new strategic vision. Major Accomplishments: - Operational Management of the closure of 18 Exact subsidiaries within 6 months - Manage transition of clients, implementations and local maintained products without the loss of clients - Setting up, fully recruit and strengthen regional hubs
- Set up new support centers in NA region - On site escalation management in the EMEA and NA region - Improve service levels within the EMEA and NA region