Medford, Massachusetts, United States
Strategize in flight statements of work with internal resources to determine workloads, estimated effort and scheduling over the course of a 3 - 12 month period Deliver performance metrics for the lifespan of a project to show growth, value and need for renewal for enterprise customers Summarize technical workloads into direct and high level overviews to provide clarity on the status of a project
Manage the delivery of 8-10 high volume, concurrent, long and short duration software implementation projects Monitor and drive adherence to practice policies and metrics including forecasting accuracy and timeline milestones Mitigate risks and control project scope, timeline, budget, and change control processes across multiple projects simultaneously Develop, build, and maintain trusted relationships with clients and internal stakeholders
Forecast and drive monthly revenue Create detailed and specific project plans for customers Direct the internal and customer project teams to sustain smooth service delivery Ensure that customers' needs are met while achieving deadlines
Assist project managers with static and high level tasks Communicate with customers to obtain outstanding items and meet deadlines Schedule internal and external resources for go-live assistance
Troubleshoot client problems to provide an easy transition with our products Advise applicants on the most efficient ways to submit applications Respond quickly and precisely to client and customer questions and concerns Record and document all issues, requests and questions via internal ticketing system
Scheduled new invitations addressed to the Governor into the competer database Revised existing invitations in order to update and organize lists Enhanced additional information into the computer system to ensure that duplicates did not exist