Greater Seattle Area
I have more than 20 years of experience in Enterprise Architecture and Program Management. My passion is in executing projects with complex business requirements and innovative technical deliverables. My past experience includes managing various stakeholders in many dynamic projects across operations, business development, engineering, and content development teams. My current role requires me to lead teams to engage both internal and external stakeholders on solution-based projects. The many varied and complex initiatives my department produces allows me and my team to collaborate with individuals worldwide to implement technical solutions . It is exciting to create an impact for so many people and to deliver an innovative and successful product.
Engagement lead in the company-wide (+3000 employees) transformation for Information Worker tooling and collaboration suites. Completed the Microsoft 365 application and server transition to the cloud, while overseeing the technical modernization and facilitating user adoption. This effort led to savings of $1M and saved hundreds of internal resource hours. Additionally, the corporate service portfolio has been streamlined for holistic operational and security efficiencies. Initiatives/Projects --> - Reshaped the employee experience lifecycle, which contributed towards >40% efficiency in on/off boarding staff and $2M/year reduction in supplier and deployment improvements. - Digital Transformation: company-wide technology refresh and process improvements - Implemented a new managed service partnership for IT operations (tier 1-3) - Created the framework and governance, and implemented enterprise AI (CoPilot and Now Assist) - Deployed a Contact Center service by consolidating 20+ technologies to a centralized cloud service Product Management --> - Product Owner for 100+ applications and 15 teams, while reducing the $42M budget reduction by 10%. - Microsoft 365 suite capabilities, product adoption and process efficiency - Telephony and Contact Center applications (all UCaaS & CCaaS services) - ServiceNow platform: IT operations, asset management, incident management and security operations, including associated integrations for: PagerDuty, LogicMonitor and identity resources for operational efficiency - End-User computing services from deployment (Microsoft Autopilot), management (Microsoft Intune) and updates (MECM/Intune) Process Engagements --> - Employee lifecycle with hardware OEM integration using ServiceNow functionality - Digital transformation with zero-touch architecture updates - Service creation of managed services for Tier 1-3 IT support teams - ServiceNow dashboard/reporting with predictive intelligence and performance analytics
Providing technical consulting and operational excellence for complex solutions and customer engagements. Conference and event management with infrastructure design and deployment. And logistical coordination and execution.
Lead in the Acquisition and Merger technical team, managed infrastructure enhancement and migrations to combine multiple health care organizations. Led the business and technical teams through the project cycle of initiation to closures, while adhering to the contractual requirements in the acquisition agreements. - Conducted extensive evaluation of the proposed company environment and assisted the PMO with a comprehensive transition plan with technical and security best practices. - Negotiated with executive leadership with future state technology design and recommendations. - Advocate for stakeholder and end-user efficiency from the project delivery and execution.
Reshaping the organization with Kubernetes orchestration, and Docker automation. Redefining business continuity for scalable and dynamic sustainability for efficient TCO and optimal operations. Using agile principles to manage a software development team who excels in automation and creativity. - Transformed an incubation team in the R&D phase to a Tier 1 production unit. - Created an engagement model which resulted in a 30% month over month growth in 12 months. - Implemented a BC/DR plan which included cross-cloud (AWS/GCP) and multi-region redundancy. - Lead efforts in automation tool development which resulted in 40% development efficiency. - Reduced CAPEX spend by 50% by implementing cloud resource automation and process changes. - Using ITIL principles, implemented a scalable service desk for customer engagements.
Innovative and inspiring leader for operational and business strategy teams. Multi-faceted core functions as technical lead and business management. Designated as a member of the business strategy team, which aligns technical and strategic continuity with the organizations business goals. Creates value to the business by creating a team with innovation and productivity. - Lead PM for datacenter team that manages business production systems and infrastructure. - Anti-Piracy Manager for organizations certification program. - Data Warehouse architect and PM for customer (PII), financial, and marketing analysis. - Event Manager for tier one events for technical and customer engagements - Business Manager for multi-million dollar budget, while maintaining CAPEX forecast, depreciation and spending constraints per business priorities. - International speaker for enterprise architecture and technology workshops
Lead infrastructure manager for design and implementations for cross-group, multi-million dollar projects released worldwide providing enhanced sustained engineering and greater productivity in the business. Manager for Microsoft datacenters and back-end infrastructure in the multiple domains worldwide. Technical manager for development, test and production resources encompassing multiple groups. - Created a IT service desk which include a PMO, tiered technical escalation, and Helpdesk team. - Managed platform projects which incorporate multiple partner connections and secure customer interfaces.
Responsible for business development, managing and fostering relationships with account partners worldwide. Special focus on positioning innovative technologies into new products, aligning teams together while shortening the software development lifecycle. Helped create repeatable processes and customer (internal/external) engagements and marketing strategies. Demonstrates and communicates the business benefits to customers through value propositions and remote and on-site demonstrations (ROI, Cost Benefit Analysis, Business Value, and Total Cost of Ownership).
Engagement lead in the company-wide (+3000 employees) transformation for Information Worker tooling and collaboration suites. Completed the Microsoft 365 application and server transition to the cloud, while overseeing the technical modernization and facilitating user adoption. This effort led to savings of $1M and saved hundreds of internal resource hours. Additionally, the corporate service portfolio has been streamlined for holistic operational and security efficiencies. Initiatives/Projects --> - Reshaped the employee experience lifecycle, which contributed towards >40% efficiency in on/off boarding staff and $2M/year reduction in supplier and deployment improvements. - Digital Transformation: company-wide technology refresh and process improvements - Implemented a new managed service partnership for IT operations (tier 1-3) - Created the framework and governance, and implemented enterprise AI (CoPilot and Now Assist) - Deployed a Contact Center service by consolidating 20+ technologies to a centralized cloud service Product Management --> - Product Owner for 100+ applications and 15 teams, while reducing the $42M budget reduction by 10%. - Microsoft 365 suite capabilities, product adoption and process efficiency - Telephony and Contact Center applications (all UCaaS & CCaaS services) - ServiceNow platform: IT operations, asset management, incident management and security operations, including associated integrations for: PagerDuty, LogicMonitor and identity resources for operational efficiency - End-User computing services from deployment (Microsoft Autopilot), management (Microsoft Intune) and updates (MECM/Intune) Process Engagements --> - Employee lifecycle with hardware OEM integration using ServiceNow functionality - Digital transformation with zero-touch architecture updates - Service creation of managed services for Tier 1-3 IT support teams - ServiceNow dashboard/reporting with predictive intelligence and performance analytics
Providing technical consulting and operational excellence for complex solutions and customer engagements. Conference and event management with infrastructure design and deployment. And logistical coordination and execution.
Lead in the Acquisition and Merger technical team, managed infrastructure enhancement and migrations to combine multiple health care organizations. Led the business and technical teams through the project cycle of initiation to closures, while adhering to the contractual requirements in the acquisition agreements. - Conducted extensive evaluation of the proposed company environment and assisted the PMO with a comprehensive transition plan with technical and security best practices. - Negotiated with executive leadership with future state technology design and recommendations. - Advocate for stakeholder and end-user efficiency from the project delivery and execution.
Reshaping the organization with Kubernetes orchestration, and Docker automation. Redefining business continuity for scalable and dynamic sustainability for efficient TCO and optimal operations. Using agile principles to manage a software development team who excels in automation and creativity. - Transformed an incubation team in the R&D phase to a Tier 1 production unit. - Created an engagement model which resulted in a 30% month over month growth in 12 months. - Implemented a BC/DR plan which included cross-cloud (AWS/GCP) and multi-region redundancy. - Lead efforts in automation tool development which resulted in 40% development efficiency. - Reduced CAPEX spend by 50% by implementing cloud resource automation and process changes. - Using ITIL principles, implemented a scalable service desk for customer engagements.
Innovative and inspiring leader for operational and business strategy teams. Multi-faceted core functions as technical lead and business management. Designated as a member of the business strategy team, which aligns technical and strategic continuity with the organizations business goals. Creates value to the business by creating a team with innovation and productivity. - Lead PM for datacenter team that manages business production systems and infrastructure. - Anti-Piracy Manager for organizations certification program. - Data Warehouse architect and PM for customer (PII), financial, and marketing analysis. - Event Manager for tier one events for technical and customer engagements - Business Manager for multi-million dollar budget, while maintaining CAPEX forecast, depreciation and spending constraints per business priorities. - International speaker for enterprise architecture and technology workshops
Lead infrastructure manager for design and implementations for cross-group, multi-million dollar projects released worldwide providing enhanced sustained engineering and greater productivity in the business. Manager for Microsoft datacenters and back-end infrastructure in the multiple domains worldwide. Technical manager for development, test and production resources encompassing multiple groups. - Created a IT service desk which include a PMO, tiered technical escalation, and Helpdesk team. - Managed platform projects which incorporate multiple partner connections and secure customer interfaces.
Responsible for business development, managing and fostering relationships with account partners worldwide. Special focus on positioning innovative technologies into new products, aligning teams together while shortening the software development lifecycle. Helped create repeatable processes and customer (internal/external) engagements and marketing strategies. Demonstrates and communicates the business benefits to customers through value propositions and remote and on-site demonstrations (ROI, Cost Benefit Analysis, Business Value, and Total Cost of Ownership).
Engagement lead in the company-wide (+3000 employees) transformation for Information Worker tooling and collaboration suites. Completed the Microsoft 365 application and server transition to the cloud, while overseeing the technical modernization and facilitating user adoption. This effort led to savings of $1M and saved hundreds of internal resource hours. Additionally, the corporate service portfolio has been streamlined for holistic operational and security efficiencies. Initiatives/Projects --> - Reshaped the employee experience lifecycle, which contributed towards >40% efficiency in on/off boarding staff and $2M/year reduction in supplier and deployment improvements. - Digital Transformation: company-wide technology refresh and process improvements - Implemented a new managed service partnership for IT operations (tier 1-3) - Created the framework and governance, and implemented enterprise AI (CoPilot and Now Assist) - Deployed a Contact Center service by consolidating 20+ technologies to a centralized cloud service Product Management --> - Product Owner for 100+ applications and 15 teams, while reducing the $42M budget reduction by 10%. - Microsoft 365 suite capabilities, product adoption and process efficiency - Telephony and Contact Center applications (all UCaaS & CCaaS services) - ServiceNow platform: IT operations, asset management, incident management and security operations, including associated integrations for: PagerDuty, LogicMonitor and identity resources for operational efficiency - End-User computing services from deployment (Microsoft Autopilot), management (Microsoft Intune) and updates (MECM/Intune) Process Engagements --> - Employee lifecycle with hardware OEM integration using ServiceNow functionality - Digital transformation with zero-touch architecture updates - Service creation of managed services for Tier 1-3 IT support teams - ServiceNow dashboard/reporting with predictive intelligence and performance analytics
Providing technical consulting and operational excellence for complex solutions and customer engagements. Conference and event management with infrastructure design and deployment. And logistical coordination and execution.
Lead in the Acquisition and Merger technical team, managed infrastructure enhancement and migrations to combine multiple health care organizations. Led the business and technical teams through the project cycle of initiation to closures, while adhering to the contractual requirements in the acquisition agreements. - Conducted extensive evaluation of the proposed company environment and assisted the PMO with a comprehensive transition plan with technical and security best practices. - Negotiated with executive leadership with future state technology design and recommendations. - Advocate for stakeholder and end-user efficiency from the project delivery and execution.
Reshaping the organization with Kubernetes orchestration, and Docker automation. Redefining business continuity for scalable and dynamic sustainability for efficient TCO and optimal operations. Using agile principles to manage a software development team who excels in automation and creativity. - Transformed an incubation team in the R&D phase to a Tier 1 production unit. - Created an engagement model which resulted in a 30% month over month growth in 12 months. - Implemented a BC/DR plan which included cross-cloud (AWS/GCP) and multi-region redundancy. - Lead efforts in automation tool development which resulted in 40% development efficiency. - Reduced CAPEX spend by 50% by implementing cloud resource automation and process changes. - Using ITIL principles, implemented a scalable service desk for customer engagements.
Innovative and inspiring leader for operational and business strategy teams. Multi-faceted core functions as technical lead and business management. Designated as a member of the business strategy team, which aligns technical and strategic continuity with the organizations business goals. Creates value to the business by creating a team with innovation and productivity. - Lead PM for datacenter team that manages business production systems and infrastructure. - Anti-Piracy Manager for organizations certification program. - Data Warehouse architect and PM for customer (PII), financial, and marketing analysis. - Event Manager for tier one events for technical and customer engagements - Business Manager for multi-million dollar budget, while maintaining CAPEX forecast, depreciation and spending constraints per business priorities. - International speaker for enterprise architecture and technology workshops
Lead infrastructure manager for design and implementations for cross-group, multi-million dollar projects released worldwide providing enhanced sustained engineering and greater productivity in the business. Manager for Microsoft datacenters and back-end infrastructure in the multiple domains worldwide. Technical manager for development, test and production resources encompassing multiple groups. - Created a IT service desk which include a PMO, tiered technical escalation, and Helpdesk team. - Managed platform projects which incorporate multiple partner connections and secure customer interfaces.
Responsible for business development, managing and fostering relationships with account partners worldwide. Special focus on positioning innovative technologies into new products, aligning teams together while shortening the software development lifecycle. Helped create repeatable processes and customer (internal/external) engagements and marketing strategies. Demonstrates and communicates the business benefits to customers through value propositions and remote and on-site demonstrations (ROI, Cost Benefit Analysis, Business Value, and Total Cost of Ownership).