Austin, Texas, United States
At Apple, my role as a Data Analyst within the US Channels People Programs Team harnesses my competencies in sales operations, CRM, and data visualization, all sharpened over my tenure at TradeClerk and Whole Foods Market. My primary focus is on reporting validation, insights, and supporting partnerships which are critical to the deployment of systems and tools, as well as managing new product and partner readiness. Our team's success is rooted in a collaborative approach to program management and relationship building, enabling us to standardize information and facilitate business readiness documentation. I take pride in employing strategic initiatives that not only minimize profit loss but also optimize reporting systems, contributing to the effective dissemination of knowledge and strategic foresight that empowers our retail partners and enhances Apple's consumer reach.
Serve as a key liaison between business stakeholders and IT, ensuring technology requests align with agency priorities, funding, and strategic goals. Lead intake, analysis, and prioritization of IT service requests, moving initiatives from concept through evaluation and into delivery (Jira/PPM pipeline). Gather, document, and analyze business requirements, workflows, and system impacts to support technology solutions and process improvements. Develop business cases, cost estimates, and fiscal impact analyses, including support for legislative initiatives and funding decisions. Facilitate cross-functional meetings with program areas, IT teams, and leadership to define needs, resolve issues, and drive alignment on solutions. Provide strategic recommendations to leadership through presentations, reporting, and analysis of risks, benefits, and technology options. Support change management efforts by communicating impacts, managing stakeholder expectations, and promoting adoption of new solutions. Identify opportunities to improve business processes, increase efficiency, and reduce manual work through system enhancements and automation. Collaborate with internal and external partners, including state and federal entities, on system integration and shared initiatives. Perform root cause analysis and support resolution of system or process issues to improve service delivery and stakeholder satisfaction.
Contracted Data Analyst for the Embedded Processor Architecture, Engineering, and Solutions (EPAES) team. EPAES Operations includes: OpEx and CapEx planning and attainment, long-range and annual operational planning, inventory management, hardware planning and management, lab management and support, building test reference systems, and optimizing inventory management.
Managing day to day operations for national sales enablement program supporting 7 partners, 43 routes to market, over 19K participants and over 40 different systems Update and maintain over 100 concurrent workflows, 32 million records annually. Working cross functionally with teams to review performance and trends with internal stakeholders and external partners. Breaking historical records, drove end-to-end program participation through current WoW forecasting and engagement analysis, resulting in 100% iPhone deployment for 2024 program year Architected a new reporting model resulting in US team reducing tickets and increased response rate for customers Initiated AI project with the Worldwide team to drive help desk efficiencies with an expected 20-50% time reduction
- Analyzed and disputed distributor chargebacks. Evaluated current deductions. Forecasted profit & loss trends. - Developed strategic initiatives to minimize profit loss and optimize promotional trade spend - Data visualization for stakeholders. Created strategies for improving freight logistics and promotional activities (reducing short-ships, overpulls, late delivery fees, etc) and disseminating information to key stakeholders to educate their teams. - Responsible for onboarding new employee, creating new processes, procedures, and spreadsheets needed to properly audit review deductions to determine validity. - Represented clients to distributors and advocating on their behalf and ensuring that they are guideline compliant.
- Synthesized large data sets to reach category or sales decisions, primarily in Excel workbooks & Google Sheets -Sales reporting and category KPI review (Microstrategy, Tableau, Excel) - Aggregated data from stakeholders to ensure quality assurance of information. Worked cross-functionally with category leadership, analytics team and global leadership. - Communicated new item and promotional information internally and externally to distributors, brokers and brand suppliers. - Managed operational needs for Category Review process including; processing new items to set up, product selection, product discontinuation, analyzing category data, streamline product samples and product information for review - Data preparation for Regional promotions program, implementation of promotional pricing. Responsible for communication, ordering/allocations of product, assessed tests and implemented new tools to drive regional promotions. - Created processes with global accounting team to reduce scan back billing and deductions along with off shelf ad fee billing, provided technical expertise in data storage structures, data mining, and data cleansing.
- Developed efficient and accurate creation and maintenance of space planning diagrams in support of a global/regional/local merchandising plan, supported other analysts with basic space planning functions. - Created various iterations of space planning diagrams through the category review process. - Planned the processes needed for effective communication and flow of information between us and the category management team. - Visualization and publishing of planograms from conception to execution on retail level to meet purchasing and promotion guidelines.
- Maintained complex calendar requiring constant communication with team members and guests on behalf of Global Vice President - Coordination of all travel arrangements, both domestic and international, for 60+ trips a year Managed confidential communication and fielded 110+daily inquiries (documents, guests, calls, emails, calendar invites) and handled appropriately