Carrollton, Texas, United States
For thirty years, I’ve been immersed in the world of organizational learning and change. I’ve been both a consultative practitioner who helps people embrace change and a collaborative innovator who designs and delivers high-impact learning experiences for people who lead change. Inquisitiveness and passion around the future of learning have been the golden thread linking together the various stages of my journey in consulting. The amplification of human potential through the mediation of technology has been the constant horizon of that journey. I'm also a passionate storyteller who understands the power of story for individuals and groups in transition and transformation. Show me a “typical” enterprise undergoing transformative change and I’ll show you a unique story of change in the making. Here are a few things I love doing: Helping clients successfully navigate the human challenges associated with complex, transformational change. Delivering human-centric solutions to complex business problems through learning strategy, curriculum design, instructional design, learning content development & curation, communications, and change management. Optimizing learner experience through multiple learning approaches and media, including Instructor-Led Classroom Training (In-Person & Virtual), Self-Study Courses, Application Simulations, Knowledge Repositories, and many varieties of Digital and Collaborative Learning. Enhancing the performance of global, multidisciplinary development teams (instructional designers, graphic designers / artists, project managers, SMEs, and trainers) through a blend of directive leadership, personal influence, and creative engagement. Building and sustaining stakeholder trust, confidence, and commitment on challenging assignments. Driving business transformation through co-authorship of knowledge capital and insight related to GenAI & Human Potential, Digital Storytelling, Employee Digital Experience, Virtual Collaboration, Agile OCM, Design Thinking, etc.
Selected project experience: Led the training development and execution workstream on an unprecedented Digital Transformation for an American power company serving 2.4 million electric and 900,000 natural gas customers. Spearheaded the recruitment, training, and mobilization of a network of change agents, performing a wide range of change interventions enabling the network in its mission to drive tactical communication and help end users embrace new ways of working. Gathered, analyzed, and reported feedback, trends, and lessons learned from 80+ training sessions impacting 700+ end users, helping Trainers, OCM Team, and Program Leadership understand training delivery effectiveness and benchmark against successive sessions to identify improvement areas. Led the training content development workstream supporting a global Siemens PLM implementation to help a $10 billion USD multi-level marketing company transform the research, development, and improvement of its products in the nutrition, beauty, and homecare markets. Designed, planned, socialized, and implemented a comprehensive training strategy to enable end user adoption of an Oracle eBS Asset Management solution for an Alaskan energy transportation company. The training ensured sustained organizational deployment of simplified work management processes, while accelerating the integration of EAM and SCM modules with existing Oracle financial and HR systems. Created and executed a training strategy, including instructor-led training, self-paced learning, and social collaboration, to enable field network adoption of a Microsoft Dynamics CRM solution for a $23 billion USD financial services company.
As Global Design Team Leader, led a creative and high-performing team of up to 25 Learning Design Consultants (LDCs) and Instructional Designers (IDs) spearheading the planning, design, production, and delivery of learning solutions for 50,000 practitioners across all GBS service lines, industries, and functional communities. As ILT Design Team Leader, established standards and best practices for the design and development of face-to-face learning interventions and raised the bar for the design of classroom learning in IBM.
Designed, developed, and delivered curricula, courses, and learning assets that built and improved the market-facing skills of Price Waterhouse and PwC Consulting practitioners. Conceived and implemented the DRAMA (Dramatic Re-enactment Accelerating Methodology Application) approach to course design and delivery, which infused new life into highly technical methodology training. Co-designed and developed the award-winning Dreams & Nightmares CD-ROM based course, which was a landmark innovation in the use of video and storytelling to bring consultant training and education to life.