San Francisco, California, United States
Specialties: Customer Success, Business Development Strategic partnerships, Sales and Account Management - Strategic partnership development with a laser focus on driving revenue - Expertise in driving strategic new business sales through channel partners - People management - experienced people manager skilled at building strong partnerships with employees and driving them to exceed performance goals - Development & execution of new business, upsell and retention strategies - In-depth digital marketing knowledge & expertise, keen insights into connecting online spend-to-revenue - Expertise in organizational development - thought leader focused on creating a winning company culture where employees feel connected to the company and each other to drive success
In addition to my role leading our Healthcare Customer Success team, I'm excited to be contributing to Adobe’s innovation strategy by advising early-stage startups, sharing insights across product and go-to-market areas, and helping bridge the connection between Adobe and the startup ecosystem.
Lead Healthcare Customer Success team in the Americas, driving value realization across this key segment for many of Adobe's largest and most complex customers.
Lead the Customer Success program for Adobe’s Territory segment in the US and Canada. Accountable for segment’s overall success with Adobe: renewals, adoption, customer health and customer experience, ultimately enabling growth of the Adobe footprint. Responsible for building and scaling the Territory CSM Program, executing the CSM charter, org structure and engagement model, focusing on securing on-time renewals, delighting the customer, and identifying growth opportunities.
Company leader holding two key positions over almost ten year tenure. Key executive helping grow company from 10 to 300 employees and $100M revenue. Customer Success executive with over 30 years experience developing strategic customer relationships, building winning, revenue producing partnerships and managing high performing sales and customer success teams. After more than five years creating and building Demandbase's extensive partner ecosystem, I next lead our incredible Customer Success team. Originally taking over team with 6 CSMs, I put process & structure in place and grew to 26, building out management layer and hiring personnel in San Francisco, New York and London. Organized teams with regional, enterprise and mid-market segments. Align closely with new business and services leadership to ensure seamless handoff between pre and post sales teams, ensuring our customers are wildly successful implementing our account-based marketing solutions and helping them become world class marketers.
Hands-on Business Development executive, laser-focused on driving Demandbase revenue with partners. Instrumental in developing the partner ecosystem strategy for Demandbase targeting and personalization platform. Built strategic results-oriented relationships with leading technology providers, systems integrators, advertising agencies and consultants in the digital marketing ecosystem. Passionately evangelized how Demandbase technology helps drive partners' success. Company leader building a winning culture where employees feel connected to the company's and colleagues' success.
Lead account management team responsible for online marketing campaigns with Fortune 1000 clients in both search and display, both on and off Yahoo! network throughout Northwest Region. Responsible for managing $200 million annual revenue stream through fourteen Account Managers. Leverage high level client relationships to make strategic recommendations to drive upsell opportunities and capture new revenue. Manage campaign performance to meet client ROI objectives. Coach, motivate and inspire team to achieve revenue growth goals. Responsible for creating and implementing account management business strategy and best practices in region
West Region Sales Manager Responsible for all Factiva business in western United States through account team sales structure. Solutions include content licensing, integration, taxonomy and editorial consulting services, as well as a variety of content research offerings. • Recruit hire & train top sales talent to license Factiva content and consulting services to Global 1000 organizations throughout western United States • Coach, motivate and inspire 11 member West Region sales team • Total ownership of West region business strategy, sales culture, performance management • 2005 highlights include $1.4 million information strategy, design and integration consulting engagement for market research portal for Hewlett Packard September 2002 – October 2005 Northwest Regional Sales Manager • With team of seven new business account executives and account managers, responsible for delivering 9% growth above existing $10 million revenue stream.
• Managed team of new business account executives and account managers who license enterprise software tools, content management and syndication services to Fortune 1000 companies throughout Western North America. • Recruit, train, and manage a team of seven field sales executives • Sales team finished #1 of three teams in Q4/2000 (iSyndicate) - measured in new business bookings • Responsible for delivering $8 million annual new business sales quota • Designed and delivered sales training to entire sales organization in Q1 & Q4 2001. Topics included prospecting, effective proposal writing, pipeline management, sales process and resource utilization • With management team, developed and instituted sales tools and sales process metrics, including standard proposal, sales cycle terminology performance expectations and weekly sales activity reporting • Was one of 8 of 250 former iSyndicate, Inc. employees to be hired by YellowBrix after acquisition in August 2001