Denver Metropolitan Area
I AM AN IT PROFESSIONAL WITH MORE THAN 2 DECADES OF EXPERIENCE AND CROSS-FUNCTIONAL KNOWLEDGE AND SKILLS AS PROJECT MANAGER AND ADMINISTRATOR. STRONG ABILITY TO ANALYZE BUSINESS REQUIREMENTS AND LEAD STRATEGIC INFRASTRUCTURE DEVELOPMENT. IMPLEMENTATION AND MAINTENANCE OF TAILORED IT SOLUTIONS. MANAGING AND MENTORING PROJECT TEAMS AND COLLABORATIVE INITIATIVES WITH MANAGEMENT, END USERS AND OTHER STAKEHOLDERS. I AM EXCELLENT AT CONSULTATIVE SALES, POSITIVE CLIENT RELATIONSHIPS AND CUSTOMER SUPPORT. SOLID PROBLEM-SOLVING SKILLS, AND PERFORM AT HIGH LEVEL IN CHALLENGING SITUATIONS. EXCELLENT INTERPERSONAL SKILLS, COLLABORATIVE WORKING STYLE AND LEADERSHIP QUALITIES. SKILLS AND EXPERTISE ► Promoted collaboration, teamwork and professional growth via mentoring and coaching. ► Aligned Information Technology with strategic business goals ► Managed service desk in a regional environment. ► Managed IT budget and key member in IT strategy development. ► Primary contact for Federal, State and external IT auditors and examiners ► Promoting continuous improvement initiatives within the group. ► Vendor selection and vendor management. ► Project management and program management. KEY ACCOMPLISHMENTS: ► Directed and managed IT expansion during bank growth from $200mm to $2bn in Assets ► Established process and procedures for IT compliance with FDICIA and GLBA ► Oversaw 2 year turn around in a group that had lost $450K prior to coming aboard ► Oversight of design and implementation for data and voice communication across all locations ► Implemented cloud-based spam filtering and Anti-virus product for customer base ► Implemented intranet solution as one stop shop for employee file data and information needs
Oversee Network Security Operations for all agencies at the state of Colorado. Manage a team of highly skilled engineers working collaboratively within OIT and across all state agencies we support to enhance network security.
Oversee Network Operations for multiple State agencies including the Dept. of Human Services, Dept. of Public Safety and Health Care Planning and Finance. Area of responsibility includes providing network services for more than 100 locations and several thousand end-users across the State of Colorado. Projects include: • Planning and implementation of wireless network access for 2 large state hospital campuses with more than 650 Wireless Access Points in support of the new electronic health records system. Including a refresh of core network components on State Hospital campuses • Planning and implementation of networks in support of Colorado Bureau of Investigation forensic laboratories in Pueblo and Arvada. • Network refresh at the CDPS office in Lakewood in support of new VOIP telephone system • Network implementation in support of moving all State Ports of Entry from Dept. of Revenue to the Dept. of Public Safety. • Planning and implementation of Wireless Access for the Dept. of Youth Corrections- Education in multiple locations around the state.
As manager of Professional Services for IT managed-services, took over department that had lost $450,000 in previous year, and brought it to profitability within two years. Managed service operations, staff and projects. • Supervised project coordinators and technical staff, including on-site Service Desk and Deployment groups. • Implemented efficiencies and initiatives to enhance revenues. • Collaborated with sales staff and worked with clients to ensure projects were completed on-time, within budget and to the customers’ satisfaction. • Monitored performance and progress on projects. Tracked hours. Addressed and resolved backlogs and other issues.
Oversaw IT operations and staff to provide clients with managed services. Worked directly with customers to develop and implement business critical solutions. • Implemented a cloud-based spam and antivirus email solution for customers.
Managed services and operations staff. Managed NOC, on-site engineers, and help-desk staff. Responsible for 1500 servers and desktop computers for diverse customer base. • Provided consultative sales. Collaborated with customers to develop and implement technology solutions that enabled them to better achieve their business initiatives. • Provided support services to customers on ensure quality of network performance. • Developed, wrote and initiated processes and procedure for Service Department to ensure consistent service delivery. • Trained incoming engineers on tools and procedures. Supervised and monitored staff performance. • Wrote articles for quarterly newsletter to keep staff up-to-date and informed on relevant subjects.
Hired by FDIC to oversee IT operations and systems during receivership and closure of bank. Ensured effective performance and accuracy of IT systems in liquidation process. • Maintained IT systems and processes to handle account transfers and other complex transactions. • Managed Technical and Administrative IT staff. • Worked with FDIC to ensure smooth transition to receivership and closure of the bank.