Dayton, Ohio, United States
I started off in my career (aside from cutting lawns and such when I was younger) "flipping chicken" at Chick-Fil-A. As soon as I was of age, at 18 years old, I was promoted to Team Leader and later on to Senior Team Leader. Later, I decided to look for better opportunity in the restaurant world rather than fast food. After being a Line Cook Supervisor, I decided to make a major leap in my life over to sales with Nationwide Biweekly Administration (NBA). Say what you will about that company, but it was a great opportunity for me. It was a great office to work it, and no matter what Google may say about them, their product worked. I was able to get my feet wet in the sales division and then spent time shadowing the sales trainer. Shortly after, I became the Corporate Sales Trainer of the company until it was unexpectedly closed down. I joined LJR Electronics as part warehouse and part customer service. Very shortly after, promoted to full time customer service, then later on to Online Sales & Marketing Manager. The company was small so I wore multiple hats and ended up being the Marketing Manager, Inside IT, Quality Control Manager, Mobile Device Manager & Contract Manager. The owner ended up retiring and selling the company to a company based in the UK. They ended up already having a department for every position that I covered and no longer needed my position. I now joined Harley-Davidson of Xenia for a Driver position. I have a passion for driving large vehicles and trailers and Harleys. Now I can combine those passions all in one position and drive a truck and trailer, picking up and dropping off motorcycles for customers. In my free time between driving, I detail motorcycles to have them ready for customers or moving them to the sales floor. I feel truly blessed.
Pick-up and Delivery driver. Driving a Truck and trailer to pick-up and delivery motorcycles. Motorcycle detailer and test driver when there is no pick-ups or deliveries.
Sales Consultant, Website Editor, Quality Manager, Contract Manager, Data Extractor, Systems Admin, E-commerce Admin, Inside IT Admin, Mobile Device Admin
I am required to train a new class every four weeks. I also trained existing associates for Sales, Customer Care, Customer Relations, Enrollment Recovery, and more. I was required to give interviews and drug tests for the position. I trained on our systems and script, sales process, overcoming objections, Anti-Money Laundering and more. I was an Admin to manage all users on the systems (adding new users, changing users permissions and security roles, unlocking accounts and resetting passwords). I was also required to come up with new training materials. I created new training manuals and training materials. I was also required to test and write bugs for programmers on our current systems as well as a new system called Microsoft Dynamics Customer Relationship Management (CRM). I was required to input for the build of the system also test the system for months before going live. I wrote hundreds of bugs for the system to be fixed. I was also in charge of training all 150+ employees on the new system that was being rolled out. During this time I attended a course from Wilson Learning and receive a Certification for their Versatile Sales Person course (VSP).
As a Step-Up Trainer I had to first learn everything that a Trainer needed to do to complete his job duties. After adequate training, I began to train the Sales class every four weeks. As acting Sales Trainer, I was required to teach the class how to use our systems, our sales techniques, how to overcome objections, and much more. I also had to test and grade the classes. I also created evaluations for the new associates and constantly had them evaluate me. I was required to train the class on everything they would need to know to perform there just as well as possible within four weeks. Also, as a Workforce Management Assistant, I had to audit the associates performance every week. This required me to run audits in our systems and manually go through each audit, grading their performance. I was also required to monitor the Sales floor during management meetings.
• Field 10-20 incoming calls per day enrolling customers into the IM Biweekly program. • Have achieved MVP. Have also maintained consistently good numbers since hitting the floor. • Send daily emails to the floor encouraging employees to set goals.
Inventory ◦ Training ◦ Managing the Line ◦ Truck Orders ◦ Managing and Recording food waste