United States
Sales, Healthcare, and Media Professional
- Determined appropriate customer fit and utilized multimodal forms of contact to engage with clients and generate sales pipeline. - Leveraged Salesforce, ZoomInfo, LinkedIn Sales Navigator, company resources, and AI tools to research and effectively tailor and communicate the details of products and services.
- Ranked in top 20% company-wide during first month; #1 at assigned location. - Proactively initiated first contact with prospects to establish rapport and drive interest in T-Mobile products and services. - Generated qualified leads through in-person outreach, promoting mobile devices, rate plans, accessories, insurance, etc. - Assessed individual and business telecommunication needs to recommend tailored solutions that enhance customer satisfaction and retention. - Leveraged internal CRM software, self-service and AI tools to research and effectively communicate technical details of devices and services.
- Corporate, commercial and creative production company. - Filmed and edited professionally produced videos and motion graphics for clients and personal projects.
- Flagged customer contacts, researched evidence of fraud, returns abuse and other account violations using Accertify and CCA programs. - Customer liaison focused on issue resolution. Prevented loss / theft of hundreds of thousands of dollars in company assets through in-depth risk analysis.
- Ingested and organized footage, built highly structured editing projects, edited during onlining process and delivered material to clients, built credits and lower thirds in After Effects and Photoshop. - Programs / Networks include: Headliners, Behind Closed Doors, Mueller Report special, Killer Motive, Joyce Mitchell, and other shows for NBC, NatGeo and Oxygen networks.