Del Valle, Texas, United States
Experienced System Engineer with a demonstrated history of working in the information technology and services industry. Experience in Android Development with development of application in the Play Store and continuous updates. Skilled in Crucible, Maven, Microsoft Word, C++, Java, XML, SQLite, and Public Speaking. Strong information technology professional with a Bachelor’s Degree focused in Mathematics from University of Houston.
• Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions. • Manage and maintain mobility queue and meet SLAs for incoming tickets. • Project manage software/hardware rollouts and refresh items. • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels. • Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory). • Provide technical guidance to other members of the team. • Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility environment. • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems. • Perform subject matter expert duties to other support teams when needed. • Develop and maintain software packages and tools used for software distribution. • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations. • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Involved in creating test plans, writing test cases and test-scripts for application using TestNG. • Developed new procedural test cases for testing, scripting and documentation to strengthen quality and functionality of applications.
•Monitor and adjust master schedule based on production and sales performance. •Analyze customer orders, market forecasts, and trend analysis to determine shipping and inventory needs. •Create and implement inventory and shipment master schedules.
•Part of the Apollo 20 Fellowship program •Developed creative activities for classroom interaction •Met with other Apollo Fellow tutors to identify classroom behavior