Gaithersburg, Maryland, United States
After an incredibly rewarding multi-decade career in the technology industry—spanning eras of massive growth at Oracle, Adobe, and most recently Google—I have officially retired from corporate Sales Strategy & Operations. I am now focusing my time and energy on aviation and community service. In addition to working toward my private pilot certificate, I am an active volunteer with the Civil Air Patrol. I train and serve in emergency services as a qualified Mission Scanner and Mission Observer Trainee, while also leveraging my tech and project management background as the Assistant Information Technology Officer for my local squadron. I look forward to staying connected with my network as I step into this next chapter.
Qualified Mission Scanner specializing in airborne search and rescue operations. Mission Observer (Trainee), assisting with navigation, communications, and situational awareness. Assistant Information Technology Officer, providing technical support and systems management.
● Lead Google Cloud North America Public Sector's Regional Sales Strategy and Operations team, overseeing Federal, Education, State, and Local sectors. ● Manage annual and quarterly planning processes encompassing the development of business plans, operating models, resource allocation, market segmentation, vertical prioritization, and compensation design. ● Align business goals with cross functional business leadership ● Lead continuous improvement of forecasting strategies resulting in improved accuracy of bookings and revenue estimates. ● Lead a variety of operational and strategic initiatives
● Led America's Sales Operations for Digital Media + Public Sector, supporting a 120-member sales organization with $700M in recurring revenue and $220M in new annual sales. ● Developed and executed strategies to drive significant growth, including a 22% increase in the mature Acrobat/Creative business without additional headcount, and a 56% growth for Adobe Sign. | ● Managed operations for Adobe Public Sector Consulting teams, improving efficiency by reducing non-billable time by 45%, while maintaining customer satisfaction. ● Created and maintained financial forecast models, providing actionable insights on key business metrics and ensuring successful execution of strategic and operational plans. ● Responsible for P&L management, including revenue and expense forecasting for consulting services.
● Led the professional services team, delivering CRM solutions integrated with online fundraising and direct response marketing to organizations focused on disease prevention and research. ● Led delivery of five or more $1M+ engagements concurrently while managing ongoing subscriptions and smaller engagements. Responsible for partnering with sales, P&L management (including revenue and expense forecasting), executive oversight on projects, and team development.
● Generated consistently positive results on revenue, margin, employee retention and customer satisfaction metrics throughout tenure ● My roles in the company have demonstrated an increasing level and breadth of responsibilities ● Consistently achieved outstanding scores in annual employee satisfaction surveys, surpassing company average for my team