Zurich, Switzerland
I am an Operations & Logistics Manager with a focus on high-standard supply chain execution and global trade. My approach is built on the MCIPS framework: prioritizing efficiency, compliance, and strong stakeholder relationships to ensure seamless end-to-end delivery. Throughout my career, I have navigated the complexities of both Luxury Supply Chains and Energy Operations. This diverse background has given me a versatile toolkit for managing high-value assets and time-sensitive logistics where precision is non-negotiable. What I focus on: Operational Coordination: Managing the full lifecycle of orders, from initial confirmation through to final delivery. Process Improvement: Identifying bottlenecks in the supply chain and implementing workflows that improve reliability and customer satisfaction. Relationship Management: Acting as a key point of contact for suppliers, customers, and internal stakeholders to ensure alignment across the board. Team Support: Leading and mentoring small, specialized operations teams to maintain high performance standards. I thrive in environments that require a detail-oriented mindset and a proactive approach to problem-solving. Whether coordinating global shipments or optimizing internal trade processes, my goal is always to support organizational success through operational excellence. Core Competencies: MCIPS | Global Logistics | Luxury Supply Chain | Trade Operations | Stakeholder Engagement | Contract Management
Global Trade & Customs: Orchestrate global trade operations and export customs clearance, including precise HS code classification, FTA applications, and regulatory compliance for all MCM entities. Operational Execution: Oversee daily stock allocation, order processing, and global inventory transfers to ensure agile reallocation and seamless execution of sales plans. Supply Chain Coordination: Synchronize billing, shipping, and fulfillment in collaboration with freight forwarders, managing the end-to-end flow from procurement to delivery. Financial & After-Sales: Control accounts receivable for global shipments and manage the full lifecycle of claims, returns, re-import clearance, and credit note issuance. Strategic Support: Lead logistics for high-priority special deliveries, including global product launches, press presentations, and major corporate events. Efficiency & Analytics: Drive logistics sustainability through innovative packaging solutions and provide data-driven insights via weekly and monthly trade reports and analytics.
Team Leadership: Led and developed a high-performing Customer Service team, fostering a culture of service excellence and operational efficiency. Order-to-Cash Lifecycle: Managed the end-to-end wholesale order flow, from seasonal planning and stock allocation to final delivery, ensuring 100% compliance with ISO standards and international regulations. Financial Integrity: Oversaw complex invoicing processes (Pro Forma, Commercial, Credit Notes) and collaborated closely with Finance on monthly closings and accounts receivable. Regulatory Expertise: Directed the attestation of Certificates of Origin and legal documentation with the Chamber of Commerce to facilitate seamless international trade. Strategic Alignment: Acted as the primary liaison between Sales, Ecommerce, and Merchandising to synchronize dispatch timelines with seasonal product launches and sales targets. Relationship Management: Established long-term partnerships with key wholesale accounts by providing transparent communication and resolving high-level escalations.
Key Account Management: Managed a complex multi-site energy billing portfolio for Tier-1 Swiss clients, including Coop, Zürcher Kantonalbank (ZKB), UPC, and Sezione Logistica. Contract Lifecycle: Developed and executed multi-site energy contracts, ensuring high-accuracy invoicing and alignment with specific customer service-level agreements (SLAs). Data Integrity & Analytics: Validated large-scale processing data and generated custom reporting for corporate clients to ensure transparency in energy consumption and billing. Revenue Assurance: Partnered with Sales and Finance to monitor payments and lead dunning processes, maintaining a healthy cash flow for the portfolio. Implementation Support: Provided technical sales support during the onboarding of new energy billing systems and clients.
Cross-Border Operations: Orchestrated energy scheduling and transmission across Eastern and Southeastern European markets, ensuring real-time balance and troubleshooting grid discrepancies. Trade & Compliance Support: Managed trade lifecycle support, including broker compliance, network order control, and monitoring of delivery periods and complex pricing structures. Renewables & Green Energy: Supported the operational management of wind power plants, including the administration of Green Certificates and associated financial settlement processes. Market Integration: Developed Europe-wide energy exchange offers and coordinated high-volume stock exchange transactions. Systems Leadership: Led the implementation of new energy trading and scheduling management systems (ETRM), bridging the gap between IT and trading floor requirements. Industry Representation: Acted as a delegate for Axpo in European energy committees and industry workshops, contributing to regional scheduling standards. Knowledge Management: Authored comprehensive technical documentation and training programs to onboard and upskill the scheduling team.
DACH & UK Operations: Orchestrated end-to-end order fulfillment and contract management for IBM business partners and customers across Germany, Austria, Switzerland, and the UK. Full-Spectrum Portfolio: Managed the lifecycle of hardware, software, and service contracts, ensuring rigorous accuracy in documentation and compliance with international trade standards. Revenue Cycle Management: Drove the Order-to-Cash process, including invoicing, accounts receivable, and financial reporting, while maintaining high payment compliance rates. Financial Collaboration: Partnered with Sales and Finance departments to resolve complex billing discrepancies and optimize revenue collection. Data-Driven Optimization: Analyzed order and payment datasets to identify bottlenecks, enhancing the fulfillment workflow and customer experience. Digital Transformation: Actively supported the migration and implementation of enterprise-level fulfillment and billing systems.
Operational Leadership: Directed daily office and showroom operations, ensuring a high-standard environment for client presentations and business activities. Supply Chain & Warehouse: Oversaw imported goods control and warehouse management, ensuring inventory accuracy for retail shopfitting projects. Project Execution: Prepared commercial interior design offers and executed end-to-end projects, from conceptual design to final installation. Design & Layout: Designed small-scale shop layouts and interior concepts tailored to specific retail requirements. Client Success: Provided dedicated customer service and coordinated cross-functional project execution to meet strict delivery timelines.