Lodz Metropolitan Area
Lean Six Sigma Certified, experienced in continuous improvement, process optimization and value stream process mapping in HR and accounting department. Strong leadership skills, positive and change management mindset. Fluent in English, Italian and Polish. Certified Internal Trainer, skilled in Performance management, Career development and Employee engagement.
Main responsibilities: - Leading RPA Projects in collaboration with Intelligence Automation Team - Improve operational performance results and processes through Lean, Six Sigma and Agile improvement methodology framework for H2R Teams - Support and guide our delivery people to figure out the best quality solutions for their service delivery challenges - Execute continuous improvement focused training programs to delivery workforce, provide classroom courses as well as mentorship in the use of quality methodologies for improvement projects - Oversee the foundation and development of agile operation teams to secure effective delivery outcomes for the organization - Participation in creation of the training and capability build materials for operational excellence best practices - Review and assist in the Continuous Process Improvement/Lean Six Sigma project management and execution conducted by the organization - Perform value stream process mapping, business process reengineering and time study
Main responsibilities: - Leading the assigned team of 20 PTP/O2C/RTR specialists divided by six EMEA countries. Supporting 3 team leaders with prioritizing, delegating, and promptly splitting all daily activities in scope according to the needs. - Implementing and coordinating a backup structure among towers and countries and performing specific activities that cannot be assigned to team members including any urgent tasks delegated by superiors. - Leading continuous improvement projects and promote quality culture among team members. Promoting and coordinating initiatives to increase process effectiveness and minimizing mistakes by investigating root causes and implementing preventive actions. - Continuously monitoring individual performance and evaluating results conducting focal point review on quarterly basis, providing performance feedback and coaching/mentoring. - Ensuring each employee has the individual development plan implemented and updated to align career aspirations to business strategy. - Being responsible for hiring and new joiners onboarding process, co-operating with the HR team and recruitment department. - Managing holidays and private leaves and establishing the annual schedule of leaves for respective employees. - Participating in conference calls with customer and follow formal rules of customer communication. - Being familiar with existing process documentation, accountancy system related knowledge and applications implemented for operations (SAP, AS400).
Responsibilities: • Lead the Quality department, wastes identification and elimination across team, update management; • Coordinate the team performance in order to ensure accuracy and timeliness; • Balance workload and responsibilities within the team, ensuring an appropriate backup structure; • Play a role of back-up for RTR accounting activities, month-end closing , calculation of accruals/deferrals, fixed assets, payroll posting • Cooperate closely with SV regarding all the process related matter; • Provide SV and Managers with ad hoc reports on daily basis; • Promote team building among the team-mates to foster a good working environment; • Ensure a proactive approach versus problems solving from all team members; • Support team with knowledge and experience in solving any not standard issues; • Support team in managing the incoming requests/inquiries from the client via tickets/phone calls • Manage communication with internal and external teams and address properly issues raised by client; • Monitor proper knowledge level of team’s members and pre-training sessions for new joiners; • Ensure the appropriate data tracking, procedures updating and maintenance; • Promote quality culture and support quality projects in the team; • Participate in improvement projects to ensure quality of the process; Additional responsibilities: - Account Quality Lead - Coordinator of the Quality Improvements Team; - Coordinator of the Business Continuity Plan Team; - Coordinator of the New Joiners Learning Road Map Program; - Coordinator of Buddy Program; - Coordinator of New Joiners Welcome Team; - Member of Internal Trainers Certified Team; Achievements: Established innovations and increased performance in HR Process by implementing: - Kaizen Project (2015) - Lean Six Sigma Yellow Belt Project (2017) Awards: - Star of the Team (2014) - Best Trainer of the year (2015) - Company Ambassador (2015)
· Active search and implementation of possible process improvements & improvement actions aiming at preventing possible errors · Lead multiple, high impact projects simultaneously on departmental level that interface with technology /process. Assist in departmental project prioritization · Analyzing data provided by customer in order to evaluate potential impact & business needs. Deliver recommendation to leaders & business process owners · Continually review, develop and implement process and tools improvements to effectively and efficiently meet support, training and technology needs · Provide active support to management for process input, escalation advice and required interactions with the client, that requires expertise beyond day to day regular knowledge · Support actively team members, new joiners included, with knowledge and experience in both acquiring process knowledge & delivery of everyday work. Supporting TL in daily activities & act as TL back up when needed
- Developing knowledge of HR & Payroll systems , customer policies & legal regulations - Enlarging process knowledge by exceeding in back up functions - Monitoring the transactional data & eliminating potential HR & Payroll errors - Actively supporting transitions, process improvements & transformation - Developing & updating internal policies and procedures - Active participation in achieving planned quality metrics for processed transactions (timeliness & accuracy) and other Customer relevant metrics and quality goals - Monitoring the transactional data & eliminating potential HR and/or payroll errors - Answering/ resolving all queries of Customer’s queries in accordance with existing communication standards - Acting according to business etiquette and electronic communication culture, answering to customers in established time frame, answering phone calls in agreed time
- Delivering HR & Payroll transactional services - Updating and maintaining employees records in compliance with regulations - Gaining knowledge of quality methodology & process measurements - Using HR systems, applying legal and payroll regulations - Taking part in quality initiatives aimed to improve the process - Informing appropriate organizational units about all important issues concerning the process - Maintaining email communication in accordance with business communication requirements - Meeting deadlines in resolving Customer’s queries - Keeping customer focus approach