Dave Barber

About

Experience

• Co-Founder at Bar Brother
  Jan 2023 - Present · 3 yrs 7 mos

• Member at Gain Grow Retain
  Jul 2020 - Dec 2022 · 2 yrs 6 mos

  Gain, Grow Retain is an open, free community built by and for customer success leaders. Head over to GainGrowRetain.com to sign up for a free account!

• CustomerGauge (5 yrs 3 mos)
  • Global Director - CSM
    Jun 2020 - Dec 2022 · 2 yrs 7 mos

  • Director of CSM - EMEA
    Jan 2020 - Jun 2020 · 6 mos

  • Senior Customer Success Manager
    Oct 2019 - Jan 2020 · 4 mos

• Implementation Manager at Autotask Corporation
  May 2015 - Sep 2017 · 2 yrs 5 mos

• Tower Service Manager at Atos
  Sep 2012 - May 2015 · 2 yrs 9 mos

   Responsible for achieving the optimal service for my tower across a number of different accounts, including The Home Office, Network Rail, First Group, NS & I and NFUM  Provided a solid link between the account and the tower – ensuring effective communication and helping to meet deadlines.  Tower technologies included: Web Proxies, Wintel, Unix, Oracle, SQL, Messaging.  Performed a great deal of statistical analysis utilizing tools such as InfoHub, SDM 12, and pivot tables in Excel. This was to lead drives in the reduction of ticket numbers across accounts – involving several different teams across wide geographic areas.  Owned and managed risks and issues across my accounts.  Heavily involved in the successful offshoring of several accounts. Tasks involved: Setting up KT meetings, liaising with Service Management, providing org charts and escalation matrixes, and chairing weekly meetings.  Drove a number of service improvement actions on the Network Rail account, whilst the account was under a great deal of focus.