Greater Bologna Metropolitan Area
As an HR professional with 5+ years of experience in Learning & Development, Talent Management, and Employee Engagement, I specialize in building impactful programs that empower people and drive business growth. I have led global initiatives in career pathing and performance management, while designing scalable onboarding and engagement strategies tailored to diverse audiences. I manage end-to-end training operations, including digital learning content creation (Articulate 360) and LMS administration (SAP SuccessFactors), ensuring a seamless learning experience and alignment with organizational goals. I thrive at the intersection of people development and HR strategy, partnering with stakeholders to foster a high-performance culture, enhance employee experience, and deliver measurable impact through data-driven HR solutions.
Global L&D and HR Operations role in a 5,000+ employee multinational, covering onboarding, engagement, performance, and digital learning across international markets. - Led a company-wide engagement programme (150+ participants/year) including coaching, mentoring, and innovation tracks, 84% satisfaction rate - Coordinated the global employee engagement survey (4,000+ employees, 11 countries), driving an 87% response rate and contributing to Great Place to Work certification for 2 consecutive years - Designed and deployed a structured onboarding programme across 10+ countries, achieving a 4.7/5 feedback score and measurable improvement in new hire retention - Managed SAP SuccessFactors LMS end-to-end: user access, learning catalogue, compliance tracking, and KPI reporting - Developed e-learning content (SCORM) aligned with business priorities and mandatory training requirements - Partnered with HRIS and IT to integrate LMS with performance tools, improving learning data visibility and analytics
Change management and L&D consulting role supporting major Italian and European clients on CRM adoption and digital transformation programmes. - Delivered Salesforce CRM training (in-person and virtual) to operators at major Italian utilities coordinating the production team and tailoring content for each client - Supported the European rollout of a Digital Adoption Platform (WalkMe/MyMeta) across 4 countries, driving user adoption through change management activities - Translated complex technical requirements into accessible learning content, collaborating directly with Salesforce implementation teams - roduced a full range of training deliverables: SCORM modules, engagement videos, PowerPoint lessons, and gamification strategies for remote sessions - Supervised and allocated internal resources across tasks and projects, coordinating a small production team on multiple client engagements simultaneously - Contributed to new product development in partnership with cross-functional teams
Entry-level role focused on e-learning content development and in-person training delivery — foundation of the consulting and L&D skillset developed in the Analyst role. - Researched and developed e-learning course content, supporting the planning and structuring of training materials - Delivered face-to-face training sessions on site, gaining direct experience in classroom facilitation from day one
Inbound customer support role handling high-volume requests from professional clients in the food & beverage sector. - Managed inbound calls from restaurant operators, resolving issues related to meal voucher acceptance and account management - Diagnosed and resolved customer complaints by identifying root causes and providing clear, timely solutions - Maintained accurate customer records and updated account information in the CRM system - Developed strong active listening and communication skills working with a diverse professional client base
Identification and matching of job opportunities for refugees Mentoring of the educational path Communication and relational skills in intercultural environments
Periodic review of the social and emotional status of the inmates Team work for choosing the best steps for each detentional path Compilation of document to inform the equipe on inmates progress Assistant educator in the Milano-Bollate penitentiary