David da Costa Mota

I help people get freedom through citizenship, residency, business and investment opportunities | Brazil, UAE, Europe, USA, Australia, Indonesia | HNWI & UNWI private and personal support

Rio de Janeiro, Rio de Janeiro, Brazil

About

Expanding to another country should be easy. But it's not. Immigration bureaucracy is a nightmare. Cultural and legal adaptation can break a business. Companies lose money and time due to lack of proper guidance. I have helped companies and professionals go through this process without any headaches. If you want to: Obtain a visa to work, live or invest in the USA, Brazil, Portugal or Mexico. Expand your company to a new country without tax or regulatory errors, with the best market entry strategies. Have full support in immigration, legalization, taxes and market entry. Then you are in the right place. What we do in practice: ✔ Complete Immigration Consulting for individuals and companies. ✔ Soft Landing for startups and companies expanding to 🇧🇷 🇺🇸 🇵🇹 🇲🇽. ✔ Tax, legal and regulatory support to ensure your safety. ✔ Strategic planning for expats and global businesses. 🎯 Proven results: 🔹 American tech company that reduced entry costs in Brazil by 35%. 🔹 Brazilian HR entrepreneur who obtained US residency in record time. 🔹 Portuguese multinational that accelerated its expansion to Brazil in 90 days. 📞 Ready to get your visa or expand your business to another country without complications? 👉 Let's talk. Send me a message or visit www.brazilvisahub.com Send me an email or Whatsapp: [email protected] +552197146-8242

Experience

  • Founder at Brazil Visa Hub | Global Mobility & Private Market Access
    Aug 2023 - Present · 2 yrs 11 mos

    We help companies and people to change their lives and establish themselves successfully. From company creation, business development, to obtaining a visa, extending status or simply relocating in Portugal, USA, Mexico, Dubai, Indonesia and Brazil.

  • Director of Customer Experience & Operations at SG Global Group
    Sep 2023 - Oct 2024 · 1 yr 2 mos

    Developed and implemented the strategy including P&L management and defining the the OKRs for the team Led, Recruit and selected new employees Evaluated and optimized the customer journey to increase satisfaction and direct action on indicators (e.g., churn, LTV, CSAT, CES, NPS) Implemented automations using artificial intelligence and technological integration for customer retention and growth strategies. Establish internal and external partnerships with different stakeholders and act as the Voice of the Customer within the organization

  • Professor at Escola Conquer
    Oct 2022 - Oct 2023 · 1 yr 1 mo

  • Senior Manager of Customer Experience at OLX Brasil
    Jan 2022 - Mar 2023 · 1 yr 3 mos

    Developed and implemented the strategy including P&L management, defining the OKRs and KPIs to the team and forecasting service demand and managing team capacity Recruited and selected new employees and Led the team and BPO including conducting training and regular feedback sessions Evaluated and optimized the customer journey to increase satisfaction and direct action on indicators (e.g., churn, LTV, CSAT, CES, NPS, ticket rate, AHT, AWT) Implemented automations using artificial intelligence and technological integration for customer retention and growth strategies. Collaboration with sales, marketing, product development, and other departments to ensure a cohesive customer experience.

  • Head Of Sales, Customer Success and Operations at OLX Group
    Oct 2018 - Dec 2021 · 3 yrs 3 mos

    Develop and implement division strategy including P&L management, sales, and contact volumes setting OKRs and KPIs for teams and division performance with involvement in revenue, retention, satisfaction, and financial indicators of direction. Recruitment and selection of new employees including led, development, and training of all the departments Evaluate and optimize the customer journey to increase satisfaction and improve experience monitoring quality and efficiency of service and sales teams’ processes and procedures. Establish internal and external partnerships with different stakeholders Develop, along with European leadership teams, viable and scalable business strategies for the OLX brand. Collaboration with sales, marketing, product development, and other departments to ensure a cohesive customer sales and service experience.