Atlanta Metropolitan Area
Strategic and results-driven senior executive with 25+ years of experience leading large-scale performance, planning, and operational excellence initiatives across the aviation and industrial sectors. Combines deep expertise in industrial engineering, data analytics, and strategic leadership to optimize labor, cost, and productivity across multi-site operations. Proven record of delivering multimillion-dollar savings, transforming processes through technology, and driving enterprise-wide efficiency. Recognized for visionary leadership, analytical rigor, and a commitment to continuous improvement. PROFESSIONAL SKILLS Lean Six Sigma | Project Management | Budget and Cost Analysis | Performance Analytics | Power BI Reporting | Business Process Re-Engineering | Labor Cost Optimization | Efficiency and Utilization Analysis | Continuous Improvement TECHNICAL SKILLS Microsoft 365 | MS Project | Power BI | Inform GroundStar & Realtime | Sabre Staff Plan | Smartsheet | ERP & Financial Planning Systems | Asana | Biarri AROS
Senior-level manager managing Resource Planning, Performance Analytics, Operations Control Centers (OCCs) and Operational Excellence, supporting 7500K+ employees/90+ Airlines at 80+ stations in the U.S. and Canada.
Senior-level manager managing Resource Planning and Performance Analytics, supporting 4K+ employees/100+ contracts at 60+ stations in the U.S. and Canada. • Developed a tiered staffing platform to control labor costs and streamline the resource planning process to be deployed with the new resource planning software deployment, resulting in $4M in annual labor savings. • Managed a 180% increase in resource planning volume with changes to airline flight scheduling post-COVID and the addition of the Canadian operations, with no increase in planning labor while achieving a 6% labor reduction. • Manage the Performance Excellence team (internal PMO), which oversees station startup and station recovery projects. • SME for the selection and deployment of a new resource planning software platform to streamline and automate the monthly forecasting labor process. • Developed and managed the vendor scorecard performance management process to assist in driving continuous improvement.
Senior-level manager directing 80+ resources over seven support groups (Resource Planning, Analytics, Aviation Training, Technology Development/Deployment, Station Consulting, Charter Coordination, and Payroll) supporting 21K employees at 184 contracts known as stations in the aviation industry. Developed and managed DAL Global Services (DGS) APS team from inception, creating a centralized shared services team to oversee resource planning, performance analytics, and continuous improvement engineering platforms for an industry-leading aviation ground services supplier. • Member of the senior management team overseeing a growth trend of 183% Op Revenue ($570M), balanced with employment growth of 226% (21.3K) and 211% growth in supported locations (184 stations) over 10 years. • Direct monthly and quarterly performance review cycle for all DGS business units, including operational performance measures (scorecards), reports, and analytics for Delta Air Lines (DL), Alaska Airlines, United Airlines, Spirit Airlines, and 23 additional airlines. • Overseeing the transition of the Excel-based reporting platform (30+ reports) to Power BI integrated with DL Enterprise Data Warehouse. • Managed Performance Due Diligence as part of DGS's majority ownership sale to Argenbright Holdings • Guided APS team through a Resource Planning Software seamless transition from Sabre StaffPlan to Inform Groundstar, without impacting the active monthly forecasting cycle of 145+ stations • Lead the Payroll Group through full system outage recovery and payment of weekly payroll for 21K employees in 184 locations.
• Awarded the 2015 President’s Award for outstanding performance, commitment, and leadership to DGS. • Created a monthly Field Station Forecast process, aligning monthly flight schedules, staffing rules packages, and corporate financial forecasts to support the monthly resource planning forecasting cycle for 6K employees in 95 stations and ongoing Request for Proposal analysis. • Led the team that developed the DGS Master Flight schedule, merging two legacy airlines and worldwide OAG flight schedules into a single monthly source for use in centralized resource planning for a multi-airline aviation business unit. • Directed the Field Station integration project supporting Delta's cost reduction plan by reducing corporate overhead and establishing vendor cost structures by integrating 5K+ employees, 83 regional stations, and two regional hubs in 12 weeks. • Oversaw Same Except Tube transition project, upgrading branding and staffing levels in 90+ Field Stations to support Delta's Flight Plan goals of improving customer experience.
• Maintained operational performance measures (scorecards) and Operation Track, Rank and Publish reports on a monthly basis for Delta Air Lines, Alaska Airlines, United Airlines, US Airways, and United Express (60+ stations, 8K employees). • Developed system-wide Curriculum Audit Tool training auditing process to help eliminate training gaps as part of DGS's Quality Assurance auditing program.
Manager utilizing cross-functional teams to define new products, set project goals, timelines, budgets, machines, and manpower requirements, and deliver products to market on time and under budget, allowing the marketing, sales, and R&D departments to achieve product innovation while achieving quality and sales goals for an industry-leading international medical compression hosiery manufacturer. • Managed 12 concurrent product development launch projects through cross-functional project teams, resulting in all products being launched successfully and on time. • Managed a corporate-wide branding change involving 2,500 production SKUs, two production facilities, and three distribution warehouses located in three countries. • Redesigned wear test procedures and communication that improved response time and frequency by more than 20%. • Developed and implemented a new swatch sample concept and design that reduced yearly swatch cost by 45%.
Managed Learning Management System (LMS) deployment and integration projects with an integrated deployment strategy that included change management, training, and an ongoing operational model for a provider of eLearning consulting and deployment services • Project Manager for a multiple content vendor, LMS deployment for internal Andersen training, allowing 90K users to take training courses from remote locations worldwide • Integration Specialist for an LMS deployment with a Custom User Interface for Andersen's Metro New York Tax group, which included 64 curriculum's and tracking of both CBT and ILT course incidences • Project Manager and Integration Specialist for an extranet-hosted training site for Andersen Business Consulting, which allowed 800 consultants to take training remotely in the United