Pleasant Hill, California, United States
First generation American with parent's backgrounds from the Philippines. I want to create a pathway for myself in the career of Informational Technology. My skills extend from being the handyman at home, to fixing and maintaining automotive vehicles and being the computer wiz of the family. My passion has always been directed toward computers all things considered. I hope to consistently learn new things and also create a professional brand that guides me toward the best version of myself. Currently, I am an intern at LinkedIn as an IT Help Desk Technician role. My skills include proficiency with the Service Now ticketing system, pre-imaging/imaging laptops, and troubleshooting software and hardware. I plan to make it into a Cybersecurity role and become an asset to any team I am on.
● Troubleshoot and resolve various internal devices and technical issues, from basic to highly complex diagnoses, ensuring swift and effective solutions. ● Conducting a comprehensive evaluation and strategic refresh of our laptop fleet to enhance operational efficiency. ● Document all steps and resolutions, delivering clear, concise, and insightful information that enhances follow-up actions. ● Relationship building through proactive communication with internal workers, teammates, and other departments, delivering tailored solutions.