Cobham, England, United Kingdom
Looking to unlock your people potential? Struggling to realise your Company's goals? Fire-fighting issues rather than solving the underlined problem? As a Senior HR Business Partner, I create and execute HR strategies for our clients that are in line with their organisational plans and goals, commercially focused and results driven. All aspects of HR are considered and, where required, applied in bespoke projects and initiatives. Operating at a senior level with considerations of proactive and reactive HR disciplines relating to all aspects of the employee life-cycle and commercial realities.
▸ Partner with CEO and leadership team to drive the company's People strategy aligned to operational and commercial goals. ▸ Oversee the full employee lifecycle, including resourcing, career framework development, appraisals, and engagement strategies. ▸ Lead change management projects and provide people management coaching to all managers and fee earners. ▸ Benchmark and run engagement strategies, manage people budgets, and deliver internal DEI, engagement, and leadership training. KEY ACHIEVEMENTS ★ Delivered a 5–10% reduction in staff turnover within a 190-person business, supported by measurable improvements in both engagement survey scores and retention rates. ★ Led the people workstream for multiple acquisitions, managing the cultural and operational integration of people processes across the combined organisation. ★ Overhauled the appraisal and performance framework, introducing a structured career development approach across the entire business. ★ Implemented new HR systems and processes, modernising people operations for a growing 190-employee consultancy - delivered as a lean two-person HR function.
▸ Deliver HR Director-level support to clients across all sectors and industries, building long-term strategic partnerships and maintaining consistently high client retention. ▸ Design and execute bespoke HR strategies and tactical agendas, managing complex employee relations issues spanning tribunal claims, senior leadership disputes, whistleblowing investigations, and TUPE/redundancy programmes. ▸ Build complete HR infrastructure from the ground up for SME clients at varying growth stages - from first employment contracts through to full policy suites, management frameworks, and compliance systems. ▸ Scope, lead, and deliver client projects ensuring clarity, stakeholder visibility, and high-quality outcomes within agreed timescales. ▸ Designed and deliver 24+ people management training, coaching, and mentoring programmes, upskilling business leaders and line managers across a broad range of sectors. KEY ACHIEVEMENTS ★ Grew client base of outsourced HR Director relationships across all sectors, establishing Omny Connect as a trusted people services partner for growing businesses. ★ Repeatedly entrusted with the most complex and high-stakes ER matters - including tribunal claims, whistleblowing cases, and large-scale redundancy and TUPE programmes - by clients spanning a wide range of industries. ★ Built HR functions entirely from scratch for multiple SME clients, transforming businesses with no HR infrastructure into fully compliant, well-governed organisations.
▸ Client-facing specialist creating, implementing, and supporting bespoke employment systems and documentation across all industries and sectors. ▸ Advised 500–1,000 clients over 8 years on complex employment relations matters, maintaining consistently high standards of accuracy and commercial risk management. ▸ Designed and delivered training programmes on the full spectrum of people management topics including conduct, disciplinary procedures, absenteeism, performance management, redundancy, harassment, and EDI. ▸ Advised clients in the UK, Jersey, and Guernsey; held recruitment assessment days and created content for the company's webinar service. ▸ As Team Coach, mentored and supported fellow consultants on client relations, documentation accuracy, employment law, and risk management - contributing to measurable improvements in quality and service delivery. KEY ACHIEVEMENTS ★ Recognised as Trainer of the Year 2014 from a large national team, for excellence in designing and delivering client-facing training and webinar content. ★ Instrumental in raising team performance standards through peer coaching, with qualitative improvements noted in advice quality and documentation across the consultant group.
▸ Provided employment relations advisory support across one of the UK's largest pub and hotel estates, handling high volumes of complex cases spanning the full employee lifecycle. ▸ Delivered up-to-date employment relations advice to pub, area, and regional managers, identifying and escalating high-risk cases to Regional People Managers with appropriate urgency. ▸ Analysed and communicated people management trends, maintaining high standards of quality and service efficiency across a fast-paced, high-volume advisory environment. KEY ACHIEVEMENTS ★ Provided HR advisory coverage across approximately 20,000 employees - half of one of the UK's largest pub and hotel estates - managing hundreds of cases simultaneously. ★ Contributed to policy and process improvements that raised the consistency and quality of HR advice delivered across the estate. ★ Played an active role in reducing grievance and tribunal risk through timely, accurate advice and the appropriate escalation of high-risk cases. ★ Successfully managed particularly complex and high-profile ER cases, demonstrating sound commercial judgement under pressure in a fast-paced, high-volume environment.