David Vucic

Retired from iconectiv in June 2018. We are now on a road trip around the country.

New York, New York, United States

About

Specialties: Information Technlogy Service Management ITIL Service Manager Project Management IT Process Management IT Outsourcing Vendor Management

Experience

  • N/A at Retired
    Jul 2018 - Present · 8 yrs

  • Senior Director, Process Management and Business Continuity at Iconectivl
    Oct 2012 - Jun 2018 · 5 yrs 9 mos

  • McGraw-Hill (4 yrs 1 mo)
    • Manager, Process Architecture, Measuring & Reporting
      Nov 2010 - Oct 2012 · 2 yrs

      Responsible for IT Process Architecture, Service Level Management, IT Service Request Fulfillment, IT Service Catalog, ITSM Metrics Program, IT Benchmarking

    • Manager, IT Service Management
      Oct 2008 - Oct 2010 · 2 yrs 1 mo

      Responsible for IT Service Level Management, IT Service Catalog, ITSM Metrics Program, IT Process Governance Framework, Service Advisory Board

  • Manager, Service Management at The McGraw-Hill Companies
    2008 - Oct 2010 · 2 yrs 10 mos

  • Citibank (13 yrs 1 mo)
    • Head, CTI Global Process Management
      2005 - 2007 · 2 yrs

      Initiated program to use Information Technology Infrastructure Library (ITIL) aligned processes in the Citigroup Technology Infrastructure (CTI) group. Supervised three staff. Successfully implemented Incident Management, Change Management and Service Level Management processes globally.

    • Senior Vice President
      1994 - 2007 · 13 yrs

      Held positions in IT training, project management, chief of staff, process management