Antrim, Northern Ireland, United Kingdom
A highly motivated, confident Senior Regional Business Operations Manager, with exceptional multi-tasking and organisational skills. Proven ability to direct and grow highly profitable regions. Experienced in evaluating operations and developing solutions to increase sales and customer service levels and experience. Adept at formulating effective plans and strategies. Knowledgeable in all areas of financial operations, including forecasting, budgets and P&L. Talent for forging strong relationships with key decision makers and influencing within cross-function teams.
• Member of the senior leadership team for the Scotmid Society, reporting to the Chief Executive. • Responsible for preparing budgets for P&L. • Managing all measured KPI’s including Compliance, H&S, Legal Requirements, Audit, Good Place to Work Surveys and Mystery Shopper - Service and Selling. • Adapting to the different brands/fascia’s across the Scotmid (CO-OP), Semi Chem Health and Beauty Business including Scotmid (CO-OP) food convenience stores, Semi Chem stores, by identifying each of their operational needs and commercial consumer opportunities. • Accountable for cost control KPI’s – including labour budgets and model hours for each store, wastage and RI compliance and shrinkage. • Leading initiatives in ‘FOOD TO GO’, developing its participation in each store, leading the further role out of new products, and managing legalities regarding compliance. • Keeping up to date on all Post Office processes and managing risks involved for both local and main post office sites. • Member of the ‘Make It Simple’ work stream, priority to simplify all tasks and processes for both central and store teams. • Implementing a commercial retail plan for the region in line with the company strategy, through analysis of sales reports highlighting sales trends, quick wins and opportunities. • Visiting and developing store management teams to become business managers, monitor and report on performance, be accountable for P&L, and deliver their KPI’s. • Inspire and motivate staff, engaging team members to join our Management Grow Program to become the next team leader or manager. • Understanding the customer type and to make local decisions based on competitor activity, footfall and the local economy through extended ranges, changes to mix of category space, increased Food to Go, store layout or opportunities for new services. • Preparing and presenting monthly to the board of directors on regions performance for both Scotmid (CO-OP) and Semi Chem.
• Accountable and Responsible of store managing 1 store with a annual turnover of £5million • Accountable and Responsible for a Group of stores including 5 Boots Retail stores, 1 Boots Opticians and 1 Boots Monitoring Dosage Pharmacy Unit. • Total Annual Retail Sales Turnover for the group £12.8millions, Total Annual Pharmacy Items for the group 600k 00 • Accountable for the P&L for the group of stores • Successfully grew the Monitoring Dosage Pharmacy Unit items turnover by securing new business through local nursing homes • Achieved basic pharmacy counter medicine certificate • Coached and developed colleagues on the roll out of the Back Office System that included a new Sales ‘v’ Personnel system to help in managing personnel cost, and forecasted spend • Compliance in terms of working and operating in a controlled drug pharmacy area and the required legal’s, H&S, Audit and legal requirements • Attending local policing board meetings and court drug rehabilitation meetings to trial new local government schemes in managing known drug user’s drug abuse and supporting them through a reduced dosage system to help in lessening their dependency. • Talent development through in house education programs in pharmacy technicians and pharmacy advice staff
Area Manager for 23 branches across the Northern Ireland Province.