Willow Grove, Pennsylvania, United States
With over 15 years of experience in IT operations and service delivery, I lead enterprise IT asset lifecycle management, endpoint compliance, and multi-site infrastructure initiatives. In my current role at Finance of America Mortgage LLC, I partner with branch managers, Risk Management, and Endpoint Security teams to ensure operational readiness, mitigate vulnerabilities, and optimize IT workflows for efficiency and reliability. I have extensive experience in ITSM leadership, including Incident, Change, and Problem Management, Service Desk oversight, and global team coordination. I develop QA processes to validate security compliance, ensure proper patching and group policy application, and troubleshoot PXE/SCCM imaging challenges for Windows migrations. I recently completed a Bachelor of Science in Cybersecurity (Cum Laude), building on my foundation from an Associate degree in Computer Engineering, to strengthen my ability to align IT operations with security and compliance objectives. Previously, at Systems Solution, Inc. and Alphaserve, I led offshore teams and traveled internationally to establish cohesive 24/7 IT operations and Change Management processes, ensuring projects and root cause analyses were completed within SLA requirements and budget constraints. I am a former Marine, bringing discipline, strategic thinking, and a mission-focused mindset to IT operations. I am passionate about aligning IT operations with business objectives, ensuring secure and compliant infrastructure, and continuously improving workflows to deliver measurable results.
IT Operations & Asset Management Lead Lead enterprise IT asset lifecycle management across multiple sites, ensuring hardware and software resources are optimized and aligned with business needs. Partner with branch managers and executive leadership to coordinate site integrations, office relocations, and infrastructure upgrades. Oversee vendor selection, contract negotiation, and procurement strategy to improve operational efficiency. Collaborate closely with Risk Management and Endpoint Security teams to address vulnerabilities and ensure endpoint compliance. Support Windows 11/12 laptop migrations, troubleshooting PXE boot and SCCM imaging issues in coordination with Endpoint Engineering. Developed QA process to validate security stack installation, group policy application, patching, and required software prior to deployment. Ensure endpoints meet compliance and operational readiness before delivery to end users. Drive standardization and process improvement initiatives for IT operations, asset governance, and endpoint compliance. Collaborate cross-functionally to ensure seamless IT service delivery, end-user satisfaction, and regulatory adherence.