Las Vegas, Nevada, United States
A highly accomplished business executive offering a proven track record of success in driving profitable revenue growth in both start-up and Fortune 500 environments. Demonstrate excellence in building, training, developing, and mentoring diverse and inclusive teams while astutely controlling financial planning, budgets, cost controls, and vendor/supplier relationships. Excel in developing a culture of collaboration and innovation among geographically dispersed sales and operations teams. Effectively influence product development and deal structuring, including the formation of joint ventures and strategic partnerships at the national and international level. Create and execute successful strategic plans to penetrate new markets and develop strong sales channels and pipelines. Add value by planning and leading large-scale projects, multi-site facility launches and systems integrations, business development, and lean operations systems implementation and management. Expertise: Operations - P&L Management - Budgeting - Cost Controls - Strategic Planning - Business Development Vendor Relations - Supplier Management - Project Management - Performance Improvement - Workflow Optimization Trends Analysis - Negotiations - Sales & Marketing - Staff Management - Employee Training - IT Integration SELECT CAREER HIGHLIGHTS: • Managed daily operations for 40 hospitals and ER facilities for Emerus Holdings, Inc., delivering leadership for 1,500 employees by defining realignment and operating goals and facilitating achievement of short- and long-term objectives. • Led an IBM national sales initiative for network solutions in capturing 200% of plan, representing $124M in annual revenue. • Negotiated complex business relationships and headed outsourcing engagements focused on technical, business, financial, and human resources solutions as a National Complex Solutions Executive at IBM. • Built productive sourcing and supplier relationships across North America, South America, Europe, and Asia. • Recognized through six Press Ganey Guardian of Excellence Awards, Press Ganey Pinnacle of Excellence Award, two IBM Golden Global Circle Awards, and IBM Leadership Award. • Delivered service and sales leadership, capturing CMS 5 Star Rating, 2002 IBM Rep of the Year, and ten 100% Club Awards. Career Note: Served as a Certified Lab Technician and Licensed EMT in the U.S. Army.
Held positions of increasing scope and accountability, including Corporate Integration Officer, Market-Level President, Regional President, and Chief Operations Officer. Directed overall operations while managing P&L and enterprise-wide growth. Headed multiple market-level joint venture hospital operations from launch through large-scale growth. • Managed day-to-day operations and growth of 40 hospitals and free-standing ERs, employing ≈1,500 employees while generating $300M in revenue through two successful private equity raises. • Defined key performance indicators (KPIs), operating goals, realignment initiatives, and cost reduction programs that enhanced performance output, product quality, customer satisfaction, and delivery against value maximization plans. • Directed all aspects of human resources, IT, marketing, quality control, compliance, and project management, including building and growing departments from the ground up. • Led joint venture partnership integrations with Baylor Scott & White Health TX, Vanguard Health TX, SCL Health CO, Dignity Health NV, Tenet Healthcare TX, Saint Alphonsus Health ID, MultiCare WA, Integris Health OK, Allegheny Health Network PA, Ascension Health WI and TN, and Mon Health WV.
Managed a team of sales representatives responsible for solutions and/or services, driving 50% year-over-year growth to capture $124M in revenue (200% of plan). Developed and cultivated strong client relationships and high-levels of customer satisfaction, successfully resolving compliance issues and complaints as needed. Ensured achievement of department revenue, cost, and expense targets while astutely controlling department resources and client communications.
Headed campaign development, sales education, sales management, solution development, teaming, and process controls. Led 15 team members in identifying new opportunities to achieve 45% year-over-year growth to $67.4M revenue.