Vieille-Église-en-Yvelines, Île-de-France, France
High-performing and empowering Operations Project Manager with over 15 years of experience in the media distribution and telecommunications industries. Experienced in delivering solutions to complex challenges and understanding core issues. I am skilled in managing critical risks, with a capacity to devise creative and realistic solutions. I am a hands-on team player and collaborator, with good interpersonal skills. Possessing an ability to build and lead effective teams, the development of business processes and in fostering a culture of continuous improvement.
Providing on-site logistics and technical operations support for large-scale regional deployment projects on behalf of a multi-national organisation.
Providing strategic support & data-led analysis to optimise business operations and support continuous improvement initiatives. Working with internal teams & customers to implement effective solutions to processes in order to enhance resource management and drive productivity. Able to lead technical operations projects from concept to completion, ensuring on-time & on-budget delivery.
Upgrade & rationalisation of infrastructure and service technologies following acquisitions. Creating strategies to increase content throughput, whilst reducing overall Opex costs. • Management & restructuring of multi-territory technical teams to improve workforce efficiencies & to reduce issue resolution times. • Renegotiated supplier contracts in order to reduce Space capacity Opex. • Redesigned the technical infrastructure and drove workflow improvements to achieve a platform throughput increase of >60%. • As Product Owner, delivered an agile development of (B2C) distribution service software and for internal/external user interfaces for SAAS product.
Created and developed the technical operations team for a new distribution network for digital content & services, including digital signage and large file-based content. Project managed the software & hardware infrastructure deployment to deliver a remote monitored and managed network. Additionally, a principal contributor to the development and expansion of live content (Opera/Music/Sports) to theatres across UK and Europe, including the collaboration with customers on technical broadcast parameters and content acquisition. • Created and implemented technical operations procedures & processes on the digital content delivery platform to improve service performance. • Supported the commercial team in the development of key customer relationships, including the delivery of operational training and workshops. • Built and managed the Technical Support and Customer Service teams for the delivery of digital content & Live events via satellite. • Acted as the “voice of the customer” in service management and reviews, proposing changes and to processes in order to improve service delivery and customer experience.
Provided support for satellite broadcast television, radio & data services globally including management of AV links, transmission chain, multiplexers, encoders & decoders for broadcast partners & customers. Organisation of 24/7 technical support team and creation & maintenance of operational processes & procedures documentation. • Provided proactive management of operational issues and incident resolution, including internal & external communications & reports. • Arranged & carried out periodic service reviews with customers. • Coordination & provision of technical operations and licensing for Satellite News trucks (SNG) deployments, supporting outside broadcasts for news and sports events throughout the UK & Europe.
Provided technical support, within the UK and in various NATO-led overseas theatres of operations, for airfield systems, satellite & terrestrial data communications. Created technical documentation library for service support & maintenance processes. Collaborated with cross-functional teams to ensure seamless integration and optimal performance of communication systems. Successfully resolved complex technical issues with efficiency and accuracy, resulting in improved operational effectiveness.