New Orleans, Louisiana, United States
I am pursuing a career as an IT professional. I feel most comfortable working with computers and electronic devices whether on the software or hardware side. Solving technical problems has always been something I enjoyed doing, and as such I feel it is the best career path for me. I have worked as a technician in the field repairing ATMs and POS devices with NCR, and more recently I worked as a Remote Installation Coordinator with Starbucks helping to ensure that all the devices are working and ready for the store to open. I am working to learn more skills so that I can go further in the tech industry.
- Answer phone calls from techs working on site to resolve various issues affecting the completion of new store installations, renovations, and relocations. - Remote into registers, switches, and other devices to troubleshoot various issues. - Oversee the configuration of network devices and confirm proper operation with techs on site. - Document any outstanding issues are not within the scope of my position in ServiceNow and escalate to the proper Slack channels. - Use web applications to make changes to devices: Gantry, Marimba, SignageOS, Production Controller, EMC, and Gentec.
- Hardware/software troubleshooting/repair of ATMs and retail POS machines. - Ordering and install of new parts when there are failures. - Coordinate with store associates to determine ongoing problems with store machines - Complete 6-8 service tickets per day - Businesses serviced: Capital One, Chase, Fidelity, Walmart, Home Depot, Popeyes, Starbucks, and more. - Utilize company vehicle for travel, and manage an inventory of parts
- Drive out to customers and repair cracked/malfunctioning cellphone screens. - Assess damage to phones based on company standards to determine repairability. - Receive deliveries of new parts and stock them - In cases of excessive damage to customer’s phone, refer them to the internal insurance team for an alternate solution.