Dubai, United Arab Emirates
With over eleven years of experience in the customer service field, I'm a driven individual with a demonstrated history of working in Tourism & Hospitality and Aviation Industry. I'm interested and open for opportunities in Portugal, Holland or Dubai in my areas of interest, however I'm always open to new challenges. I see myself as a people person since I really enjoy meeting and working with people from different social and cultural backgrounds. I am a team player and I believe that good professional relationships with my colleagues are essential in delivering excellent service. Adaptability, reliability and friendliness are my top strengths. I have always worked with large groups of people and I believe that sharing our experiences and knowledge is an advantage to our own personal development. This experience has made me develop my interpersonal skills which, combined with my strong communication skills, make me an empathetic, calm and mature person. On a personal note, I'm a travel and self-taught photography enthusiast, that loves to capture the world around me. My love for photography began with a smartphone, capturing my every day life. As my passion was growing, so was my eagerness to know more and be better. Bought a professional camera and started to photograph around the world. My photos were seen in notorious accounts, such as Visit Magazine, Travel and Leisure, Passion Passport and many others. Today, I've visited 43 countries and over 100 cities around the globe. My photography passion, is a forever on going learning path, which you can know better by pressing "Website" tab in the contact info. A wider range of photos are available on my other channels, upon request. I'm currently based in Dubai, United Arab Emirates willing to connect with new opportunities.
Providing the highest level of service to customers so that they enjoy the world’s best inflight experience. Ensuring standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations. - Welcoming customers with a smile during boarding, greeting them by name where possible, assisting them to their seats and ensure that they are familiar with the seat and in flight entertainment system. - Actively promoting Duty Free sales to customers and conducting the duty free service. Ensure sales comply with company policies and regulations. - Creating a warm, friendly and Customer Service oriented atmosphere on board. - Creating opportunities to make a difference to customer’s experience by canvassing and anticipating their needs at all times during the flight. - Paying special attention to high valued customers and those with special needs such as mothers with infants and elderly customers. - Providing information and clarification to customers of known delays, diversions or disruptions. - Acting as a brand ambassador by displaying immaculate image and uniform standards. Demonstrating a positive and professional image with appropriate conduct and behaviour at all times.
- Develop a social media strategy and set goals to increase brand awareness and increase engagement; - Manage all social media channels such as Facebook and Instagram; - Plan content and post to manage multiple social media channels; - Develop and manage competitions and campaigns that promote organisation and brand write engaging blog posts and articles; - Form key relationships with influencers across the social media platforms; - Manage and facilitate social media communities by responding to social media posts and developing discussions; - Educate other staff on the use of social media and promote its use within company (in-house roles) regularly liaise with clients via telephone, email, conference calls or face-to-face (agency roles).
- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone; - Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion; - Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel; - Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference; - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness; - Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running; - Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction; - Concierge services such as booking of restaurants, museums, tours, transfers and places to visit in the city and Portugal.
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise; - Recognize all returning and VIP guests, and welcome them back; - Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures; - Assist guests with their luggage and acknowledge them by name; - Deliver the morning newspapers to the breakfast area; - Make deliveries to guest rooms as instructed; - Store and retrieve luggage and other objects for guests; - Assist Front Office Desk with check-ins, check outs and concierge services.
Acompanhamento de Menores, Embarques e Desembarques, Inserção de dados no sistema.