New York City Metropolitan Area
With over six years of experience in sales and operations, I bring expertise in sales management, pipeline development, and customer engagement. Currently serving as Assistant Store Manager at Staples, I focus on fostering talent, driving sales growth, and enhancing customer satisfaction. Passionate about revitalizing business performance, I align my strategies with company goals to deliver measurable success while promoting a culture of collaboration and innovation. At Staples, I spearhead training and development initiatives for a team of 20, implement strategies to enhance tech sales, and maintain top-tier customer satisfaction scores. My leadership has driven over 40% growth in sales and services, revitalizing a previously struggling location. This role builds on my prior experience at Tesla, where I optimized sales pipelines and contributed to brand visibility through effective fleet management and customer engagement.
• Managed a team of 20, focusing on training, coaching, and development to enhance performance. • Revitalized a struggling Staples location, achieving over 40% growth in sales and services. • Implemented strategies that improved tech sales and add-on plans, driving overall store success. • Maintained a customer CSAT score at the Platinum Level through effective service and engagement.
• Managed sales and call metrics, upselling options, trims, and models at Tesla as an Advisor and Fleet Manager. • Utilized Microsoft 365 Dynamics for pipeline management and achieved high customer satisfaction. • Successfully maintained and showcased the Demo Fleet, contributing to increased sales and brand visibility.
• Managed a book of business, hit targets, and oversaw pipeline follow up for custom home theater and kitchen projects at Best Buy Premium, Formally Magnolia/Pacific Sales • Conducted training on high-end audio-video solutions from top brands like McIntosh, SAVANT, Marantz, and Bowers and Wilkins. • Successfully handled project management responsibilities to ensure client satisfaction and project completion within deadlines.
• Managed sales of premium SAMSUNG products at Best Buy, achieving top 5 performance in the region. • Utilized POWER BI to monitor progress and KPIs, ensuring efficient sales strategies. • Conducted training sessions for staff on Samsung product line, enhancing product knowledge and sales skills.
• Managed Sporting goods department including Plano, sales, merchandise, and training at Modell's Sporting Goods. • Oversaw inventory control, maintained KPI metrics, and handled cash and drawer duties. • Implemented strategies to optimize department performance and drive sales growth.
Was responsible for Upkeep and security of my assigned Pool location. Was responsible for lifeguards under my direct supervision. Was responsible for communication between HOA and Direct Supervisor.