Gateshead, England, United Kingdom
I’m a senior operations and commercial performance leader with over 15 years’ experience delivering measurable financial outcomes across telecoms, energy, and financial services. I specialise in cost recovery, revenue assurance, and operational transformation, with a proven track record of building functions from the ground up and turning complex operational challenges into structured, high-performing delivery models. In my current role at CityFibre, I established and lead the UK-wide Cost Recovery function, driving multi-million-pound recovery, improving supplier performance, and embedding governance frameworks that strengthen commercial accountability across a national supply chain. Key areas of impact: - Delivering £multi-million annual recovery and cost optimisation - Building end-to-end recovery functions from inception - Driving supplier performance (SLA adherence, cost control, accountability) - Improving P&L performance through operational insight - Leading cross-functional teams across Finance, Engineering, and Supply Chain Previously, at npower, I delivered £10m annual revenue recovery and reduced bad debt from £3.5m to £0.3m, leading transformation programmes that addressed systemic leakage and improved operational performance at scale. I’m particularly motivated by roles where I can: - Lead complex, national-scale operations - Build and scale high-performing functions - Deliver sustainable financial and operational improvements
Built and scaled a UK-wide cost recovery function from inception, establishing governance, reporting, and recovery processes. Delivered multi-million-pound annual recovery and developed a £10m+ recoverable pipeline Improved supplier performance through governance forums, driving SLA adherence (~70% → 90%+) Reduced invoice discrepancies and improved financial controls, increasing cost accuracy and payment efficiency Partnered with Finance, Engineering, and Supply Chain to improve P&L performance and cost control Introduced structured reporting and forecasting, improving financial visibility at senior leadership level
Led the establishment of CityFibre’s UK-wide Cost Recovery function, building the capability from inception to identify and address revenue leakage across operational activities. Defined and implemented end-to-end recovery processes, creating the foundation for a scalable team structure and embedding governance across supply chain operations. Oversaw key operational areas including emergency repairs, stock control, supplier governance, and contract due diligence in collaboration with Procurement. Delivered significant financial benefit across 2021–2022, driving a targeted programme of cost optimisation and revenue protection initiatives. Introduced structured OPEX and CAPEX control measures, improving financial oversight and contributing to enhanced operational efficiency and cost discipline.
Delivered £10m annual revenue recovery by returning 25,000+ accounts to billable status Reduced bad debt from £3.5m to £0.3m within 2 years Led transformation programmes addressing root causes of revenue leakage Defined KPI frameworks to drive sustained performance improvement
Led cross-site risk and control frameworks Delivered operational audits and assurance programmes Embedded governance into transformation and process design
A manager and leader within the operational risk and governance team, delivering high calibre audits of operational processes.