Hemmingen, Lower Saxony, Germany
Extract from the general tasks: -Supporting the country units in Central North Europe (CNE) in all matters relating to the service offering -Planning, leading, supporting, steering and follow-up of projects for new product and service launches -Development of service products and the associated contract content -Harmonization of service processes and workflows in collaboration with the relevant specialist departments -Training and coaching of regional offering managers on the interpretation of key performance indicators and the initiation and implementation of appropriate actions -Analysis of results and, if necessary, development of corrective actions -Supporting the country units in CNE in all matters relating to the digital maintenance service "24/7 Connected Services" -Interface between country units and the global teams -Price harmonization at contract and service level in the country units in cooperation with the local specialist departments -Creation of a CNE service community to utilize the synergies of a globally operating company -Supporting the country units in their annual budget planning
Extract from the general tasks: -Management of the service product portfolio of KONE Germany -Sales support on all topics relating to service products and maintenance contracts (product knowledge, pricing, customers, etc.) -Supporting sales persons at customer meetings -Continuous analysis of customer needs on the basis of customer visits, internet research and exchanges with colleagues -Creation of marketing materials in collaboration with the marketing department -Development of new service products based on customer needs -Presentation of the most promising products to the management and joint definition of focus topics -Definition of product benefits -Pricing -Executing product trainings in the various departments and regions -Responsibility for the annual price escalation of maintenance contracts
Extract from the general tasks: -Customer acquisition and contract negotiations through to signing -Customer relationship management, on-site support and troubleshooting -Competition market analysis and effective pricing management -Search for suppliers