New York, New York, United States
As Director of Product, I lead the Provider business unit across Product, Design, Engineering, Marketing, Sales, Operations, and UXR, managing a team of 10 product managers. I drive AI strategy and execution across Zocdoc's marketplace, focusing on LLM-powered systems, knowledge graphs, and RAG architectures. My team builds the product experiences, data infrastructure & AI systems that intelligently connect healthcare providers, specialties, and patient needs. I am helping to lead development of AI-powered clinical matching capabilities that understand natural language queries and improve patient-provider matching accuracy, including RAG systems that combine medical knowledge bases with generative AI for better query understanding. I have helped to found and contribute to our internal AI professional development programs, supporting learning and development initiatives that help product managers and engineers build AI fluency and integrate AI tools into their workflows. Working on machine learning models for automated data matching and classification tasks. Exploring AI-powered approaches to expand integration capabilities and improve operational efficiency.
Prior to my team at LinkedIn, I was the VP of Product for Voice at LivePerson, I functionally led the Product Management & UI/UX Design teams. At LivePerson, we were building Voice into LivePersons digital messaging platform, the “Conversational Cloud”. Our mission was to help people get answers to any question, resolve a problem, or make a purchase using any device in any setting - driving a car, in a meeting, running errands, or relaxing on the couch. My team was responsible for the end-to-end Voice products across the platform, including: LP’s channel integrations (1st party & 3rd party Voice & Telephony), Voice Workspaces for Human Agents, Supervisors, Quality Managers, Admins and Executives, Voice Conversational AI & Agent Enablement, and Reporting & Analytics surfaces for Speech Analytics, Workforce Management, and Enterprise Reporting. I joined LivePerson through an acqui-hire of AI Foundation. During my first 6 months at LivePerson, I partnered with other Executives on the acquisition and integration of 2 additional companies: VoiceBase and Tenfold, of which both product & design teams now report to me.
As the VP of AI Platform at the Artificial Intelligence Foundation, I led a cross functional technology organization of Product Managers, Designers, Research Scientists, Software Engineers and AI Trainers. At AIF, we built conversational AI products & developed custom models for real time voice synthesis and photorealistic human rendering. Our mission was to “Give 7 billion people the ability to create, train and deploy their own AI”, and our primary focus during my time there was on bringing our AI toolset to Enterprise customers where they were deploying AIs to communicate at scale with their customers.
At Facebook, I led a team of Product Managers & Product Designers that were responsible for building an array of products to support Partnerships business operations. I was the main PoC for hiring, product reviews, Executive/C-level requirements, investment planning, and strategic direction of the team. Our mission was to unlock "Partner Value" by building products that drive operational efficiency & scale within Partnerships. We do this by building the internal company CRM, CMS, Partner Reporting & Data Platforms, Contracts & Deals Management Systems, and Payments & Fulfillment Systems. We enabled the business to scale beyond human capacity by launching automated systems to track and enable reporting of 300k+ Partners. We've reduced fiscal, legal and regulatory risk by centralizing Contract Management and Program Operations processes across 30+ Partnerships verticals. We unified teams across Facebook Partnerships by providing the organization with a 360 view of the Partner as an entity in the real world.