Washington DC-Baltimore Area
Senior information technology executive with demonstrated record of success in envisioning, defining, and executing complex projects -- on-time and on-budget -- that implement mission-critical initiatives. Strong analytical decision-making skills, effective problem identification, analysis and resolution. Proven success at cultivating business partnerships with all levels of business users and support personnel. Proven expertise in lifecycle project management from conception to completion, driving process improvements, and facilitating team objectives. Ability to relate technology to the business objectives of senior leaders. Specialties: Information technology management Customer Service Management Information Security Management Cross-functional team leadership Vendor Management
Advanced IT Solutions Inc. - A better way to care for your IT needs.
Manage staff of 11 professionals overseeing the 24 x 7 IT operations of a pharmaceutical company based in Rockville, MD delivering infrastructure services.
Promoted to Director, Operations Client Support responsible for the delivery of training, systems, knowledge management, process improvements to global organization of over 150 technical support, field engineering, and project management staff.
Managed staff of 21 professionals located in Amsterdam, Sydney, Mexico and Singapore providing technical support. Responsible for the delivery of network, system and database administration services, application and environment configuration troubleshooting and custom code patches.
Oversaw staff of 10 professionals with diverse set of technical skills and backgrounds. Responsible for the delivery of all university enterprise-wide system computing resources which include electronic mail, file and print, HR/ERP/CRM applications and web services. Primary point of contact for day to day enterprise-wide computing operational decisions for the university.