David Packer

Head of Operations at Archa

Greater Melbourne Area

About

For me, the number one most important thing about my job is the people. Whether it be the customers, or my colleagues, I love connecting and problem solving with people across all cultures. I’m an experienced customer service and operations manager with a people-first approach and over 10+ years experience. I love working in a fast-paced, ever evolving environment, which is why I’ve been drawn to start-ups and the challenges they present across many areas, allowing me to grow a wide range of skills.

Experience

  • Archa (7 yrs 11 mos)
    • Head of Operations
      Jun 2024 - Present · 2 yrs 2 mos

    • Customer Service & Operations Manager
      Sep 2022 - Present · 3 yrs 11 mos

      Currently I manage customer service efforts, day to day operations, as well as collections and debt recovery operations.

    • Customer Service & Operations Specialist
      Jan 2020 - Sep 2022 · 2 yrs 9 mos

  • Business Development Manager at Rision
    Jan 2018 - Aug 2018 · 8 mos

  • Customer Service Representative at Australian Taxation Office
    Aug 2016 - Nov 2017 · 1 yr 4 mos