Sacramento, California, United States
● Provided complaint resolution and information services via telephone and in-person, regarding citations and parking inquiries ● Aided special events in a team setting by selling parking permits, providing directional information to patrons, and the preparation and setup for events
● Managed quarterly staff schedules for a team of 6 individuals ● Welcomed visitors and answered inquiries about services and availability of personnel ● Scheduled and rescheduled appointments for undergraduate students and alumni ● Received and sorted mail and deliveries for faculty and staff ● Developed a new training manual for incoming front desk staff in Sept. 2020