Edmonds, Washington, United States
I'm a self-driven IT professional with experience managing and supporting enterprise systems in fast-paced environments. I currently support a broad suite of tools across identity, device management, collaboration, and compliance including platforms like Okta, Google Workspace, Entra ID, Intune, Jamf, Slack, Zoom, and Atlassian. My background spans everything from technical support and automation to infrastructure deployments and policy enforcement. I’ve led high-impact IT projects, built clean documentation to support scalability, and handled everything from frontline troubleshooting to systems-level administration. Before transitioning into IT, I led operations and logistics teams in high-volume environments where I learned how to drive efficiency, lead under pressure, and execute with consistency. I apply those same principles in my current systems-focused role. I'm passionate about building secure, efficient, and user-friendly IT environments and always looking to sharpen my skills while making a real impact behind the scenes.
End-user tier 1-3 support, manages and supports: Okta Admin, Google Workspace Admin, Azure Admin, M365 Admin, Jamf Admin, Intune Admin, Zoom Admin, Slack Admin, Atlassian/Jira Admin.
End-user tier 1- 2 support, Azure Ad, ADM+, Cato VPN, M365, Azure Virtual Desktop, Connectwise remote support, Jamf, Mimecast, Sharepoint, UPS Worldship, Freshservice ticketing.
Imaging/Deployment technician, SCCM/MECM, Jamf, Dell hardware repair, ServiceNow ticketing, Vmware Horizon, Global Protect VPN, Wyse systems,
Promotion from previous role.
Promotion from previous role