Seattle, Washington, United States
The Custom Engineering Service Engineer works within the team of Project Managers and Engineers, to architect, deploy, troubleshoot, and maintain test equipment and infrastructure in high-touch test environments. The Service Engineer’s primary role is to provide deliverables and ongoing support to internal Microsoft clients, as determined by project needs. Examples include: -Assisting other Lab Engineers with inquiries and support tickets -Collaborated with 3 feature teams with troubleshooting machine issues -Created testing infrastructure technical documentation -Maintained security compliance for production and SQL servers -Managed Prototype ARM64 and Azure Blade devices -Monitored and maintained 1000+ high-touch test servers and machines -Procured new devices and equipment for 2 feature teams -Setup test environments for public events -Troubleshot and repaired Laptops and desktops for customers -Setup virtual stores for test machines to be called for testing jobs -Repairing test machines, RAID configurations, Hard drives, Network Interface Controllers, RAM, Corrupted Operating Systems, and Power Cycle frozen machines -Worked with customers to obtain new hardware -Deployed new test machines and new custom SafeOS -Decommission old test machines -Coordinated with customers to relocate test machines -Development and QA of lab hardware, including (but not limited to) moving, placing, wiring KVM, network, power, and debugging. etc. Followed by triage and resolution of any problems found during deployment. -Inventoried lab spaces using Microsoft internal tools. -Employ scripts and troubleshoot networking issues, using Windows CMD or PowerShell -Experience in connecting to Avocent and Raritan KVM over the network and the cabling required to set them up
Update documentation on imaging servers and running scripts. Assist with racking and decommissioning servers as well as inventory.