France
I manage packaging projects for Key Accounts in Luxury Packaging. High proficiency in building long-term relationships with Key Partners (customers, subsidiaries, Asian & European productions, logistics providers), solving problems and driving results. Main Responsibilities : • Managing of a portfolio of 15 clients (Fragrances, Beauty, Fashion, Leather goods, Jewelry & Horology) • Developing and implementing strategic plans for Key Accounts • Responding to call for tenders • Ensuring perfect project execution and compliance with commitments • P&L management Main Achievements : • Grew Key Accounts from 0,XM€ to YM€ (+600% within 2 years in a declining and hyper-competitive market) • 100% of OTIF (On Time / In Full) attainment • 100% of customer retention • 40% of tender win rate
Right hand to the General Manager of RetailServices, the entity specialized in retail deployment services : Field Survey / In-store Installation & Training / Retail Logistics Management / Hotline & Maintenance. Created from scratch a Business Unit dedicated to retail staff training. Main Responsibilities : • Direct management of a team of 14 people (Project managers & Field trainers) • Cross-management of 60 people across the key departments of the organization (Sales & Project management, Logistics & Production, Field team, After-sales, Accounting) • Ensuring the operational excellence of the POSM and merchandising deployments for several Key Accounts (Samsung, Huawei, Oppo, Vivo, Google, SFR, Orange, Fnac/Darty, ZAGG, Playstation, etc…) • Redefining the marketing, HR, sales & pricing strategies Main Achievements : • 87% increase in turnover in less than 2 years (most profitable entity of INOVSHOP Group) • Made the new "Retail training" Business Unit profitable in less than 6 months • Restructured the organization and improved the quality of service across key departments to retain clients • 50+ major deployments successfuly managed • 98% of customer retention • 100% of OTIF attainment (incentive bonus of +5% on global sales revenue with n°1 customer)
INOVSHOP Group is a company specialized in POS solutions, merchandising security, store fitting, digital signage & consumer experiences. As a Project Manager, my main tasks consisted in : - Leading POS and merchandising security projects involving various key accounts (SFR, SAMSUNG, HUAWEI, SONY, GOOGLE, FNAC/DARTY) - Coordinating tasks with internal and external departments (engineering, sales administration, production, accounts and after-sales) - Negotiating and closing deals (1,5M) - Managing the P&L of the projects
Orange Link, a subsidiary of Orange MEA, is specialized in mobile credit transfer towards Africa. This service enables millions of customers worldwide to send mobile recharges to their relatives in Africa. My main missions were : - Creating and updating dashboard to monitor KPIs, the Quality of Service and Fraud - Launching marketing campaigns to promote the product and boost the sales figure (+20% in 2017) - Leading regular business reviews with airtime providers (operators) and B2B clients (distribution networks) - Finding and activating levers to enhance the Quality of Service (dropped to 3% from 7%) - Conducting exhaustive studies on : CRM, customers' habits, website's UX/UI, migratory flows, competitors' pricing policy, etc...
I managed the strategic and international project "The Digital Benchmark" which main goal is to carry a study that would review all the softwares linked to Digital Marketing. I was responsible for : - the categorization of the Benchmark - the creation of an online platform listing all the solutions, vendors & agencies present in the digital ecosystem - the search for venues, partners & sponsors - the organization of a large event in London - Technology Intelligence
With more than 650 member companies, the Electronic Business Group (EBG) is the greatest community specialized in Digital Marketing in France. Within the EBG, I was in charge of : Event & Content - Organization and coordination of Large Events (Digital Innovation, Les Journées Grandes Marques, L'Assemblée Générale, EBG 500, etc...) - Creation of visual documents (ppt, signages, images, etc...) - Sourcing of speakers Customer Relationship - Answering the customers' requests - Sending personalized invitations to loyal customers - Contacting hot prospects - Managing the customer success Database & Emailing management - EBG's database update (more than 180 000 profiles) - Soft and Hard Bounces management - Weekly newsletters delivery optimization - Reportings and recommendations to Top Management