Bulverde, Texas, United States
I’m a senior technical leader and innovator operating at the intersection of software engineering, data-driven systems, and enterprise-grade infrastructure. With 22+ years of experience across government, healthcare, non-profit, manufacturing, and commercial environments, I design and deliver technology that is secure, scalable, and enterprise-ready. Core Highlights • Intellectual Property & Innovation Author and owner of 29 registered software copyrights in the U.S. and internationally, demonstrating a consistent ability to create high-value software assets. • Software Engineering Design and development of complex, production-grade applications using C, PHP, MySQL, HTML, CSS, and supporting web technologies, with a focus on reliability, scalability, security, and long-term maintainability. • Enterprise Systems & Infrastructure (22+ Years) Deep hands-on expertise in Active Directory, Group Policy, Exchange Server, and large-scale LAN/WAN, VPN, firewall, and secure network architectures. • Leadership & Delivery Former IT Team Leader and Project Manager, supervising internal teams and contractors to ensure policy compliance, on-time delivery, and budget discipline without sacrificing service quality. • Professional Trust & Reputation Recipient of 7 professional recommendation letters from past employers, reflecting long-term reliability, advanced troubleshooting capability, and a strong customer-focused leadership style.
• Oversee statewide remote group policy operations for Texas DFPS, ensuring strict compliance with OIS and Microsoft standards to maintain system integrity and security. • Develop and implement group policies for 12,000 employees across Texas, proactively addressing issues, preparing for upgrades, and aligning with agency requirements to enhance operational efficiency. • Provide advanced technical support for complex client-side issues, leading major projects and resolving escalated tickets from Tier III System Support Specialists, ensuring timely and effective solutions. • Collaborate with cross-functional teams to design and execute initiatives that improve user experience and optimize IT infrastructure.
• Provided technical support for Texas DFPS users, addressing computer, network, and smartphone issues both remotely and on-site, ensuring minimal disruption to operations. • Resolved escalated Remedy tickets efficiently, documenting solutions thoroughly to enhance the knowledge base and improve future response times. • Troubleshot and resolved issues related to operating systems, encryption, Office 365, and various software applications, contributing to improved user satisfaction. • Addressed network-related problems, including LAN, Wi-Fi, VPN, network printers, and access points, ensuring seamless connectivity and functionality. • Supervised contractors and technicians during project implementation, ensuring adherence to agency policies and standards for quality assurance.
• Managed network operations across three sites, overseeing Active Directory, Group Policy, and Exchange Server administration to ensure efficient and secure user management. • Configured and supported network devices, including routers, access points, and DELL Sonic firewalls, enhancing network performance and security. • Oversaw in-house applications and resolved wireless bridge configuration issues, improving connectivity and system reliability. • Provided technical support for both Mac OS and Microsoft OS users, as well as managing network printers to maintain productivity across the organization. • Led and coordinated a technician team during hardware refresh projects, effectively managing schedules and ensuring project deadlines were met.
• Managed user connections to the domain, ensuring compliance with organizational policies and security standards. • Provided technical support to charity staff and volunteers, resolving issues efficiently to maintain productivity. • Configured and maintained conference rooms for meetings and technical events, enhancing user experience and ensuring smooth operations. • Diagnosed and resolved network connectivity issues, offering support for wireless networks, LAN, VPN, and network printers to ensure uninterrupted service.
• Managed IT infrastructure and provided technical support for daily IT-related issues, ensuring smooth operations. • Administered and optimized Windows Server 2012 infrastructure, including designing and implementing robust backup strategies to safeguard critical data. • Supported medical and financial software applications, providing assistance to users on both Mac OS and Windows OS, ensuring effective use and troubleshooting.
• Restored network, servers, and client systems following a cyber incident, ensuring minimal downtime. • Deployed and managed Windows Server 2003 & 2008 infrastructure, including Active Directory, DNS, DHCP, and Group Policy. • Configured and maintained network devices, including routers, access points, and Linksys firewalls, ensuring secure connectivity. • Developed and implemented a data backup and disaster recovery strategy, reducing risk and improving infrastructure resilience. • Provided end-user support, troubleshooting IT issues while managing IT procurement and asset management.