Rabat, Rabat-Salé-Kénitra, Morocco
Dynamic Business Transformation and Innovation Leader with over a decade of expertise in driving sales strategies, technology leadership, and insightful business analysis. Proven ability to leverage cutting-edge technologies to enhance operational efficiencies and drive significant business growth. Specializing in Agentic Automation/AI Agents, Cloud Computing, and workflow optimization. Achieved a stellar track record in spearheading strategic projects that have revolutionized business processes, resulting in up to 30% improvement in operational efficiency and boosting revenue growth by over 25% across various industries.
Revolutionizing business processes through digital transformation, emphasizing artificial intelligence and automation technologies. With a strategic role in a forward-thinking BPO company, I focus on harnessing cutting-edge solutions to enhance operational efficiencies, reduce costs, and drive unparalleled business value. My role involves: Strategic Planning: Developing and implementing comprehensive digital strategies that align with core business goals and industry best practices. Innovation Leadership: Steering the adoption of advanced technologies such as AI, machine learning, and robotic process automation (RPA) to redefine traditional business operations. Project Management: Overseeing cross-functional teams to ensure seamless execution of transformation projects, from concept through to deployment. Stakeholder Engagement: Collaborating with key internal and external stakeholders to foster buy-in and support for transformative initiatives. Continuous Improvement: Leveraging analytics to monitor technology impact and making data-driven decisions that continually refine our operational processes.
• Conducted technology assessments across multiple accounts and industries to identify challenges and opportunities for technology solutions. • Mastered technology portfolio and conducted training sessions to ensure understanding of technology impact. • Measured ROI to track the effectiveness of implemented technology solutions.
Led senior team leaders managing technical and sales specialists across North America and Europe, driving sales growth and aligning with client objectives. Acted as the primary client contact, conducting QBRs, presenting performance insights, and strengthening partnerships. Exceeded revenue and performance targets consistently, earning recognition for program excellence. Monitored KPIs, optimized workflows, and implemented strategies to enhance productivity and efficiency. Designed and delivered training programs to develop team leaders’ skills in technical expertise, sales, and customer engagement.
• Managed 4 markets (US, Canada, UK, France) targeting SMB accounts, conducting daily pipeline analysis and ensuring top deals had close plans. • Organized workshops to enhance supervisors' skills and identified new market needs for upsell and cross-sell opportunities. • Prepared accurate revenue forecasts, identified potential risks, and established a Top Deals War room for strategic planning.
• Led day-to-day coaching sessions with agents to improve customer satisfaction and identify top call drivers. • Analyzed key performance indicators such as productivity, occupancy, and handle time to drive operational efficiency. • Implemented strategies to protect customers' personal information and defuse challenging situations.
Led sales managers across multiple African countries to achieve and exceed global sales targets for enterprise app solutions. Developed and implemented KPIs to drive sales and marketing performance, boosting market penetration and revenue. Trained teams on advanced sales techniques and coached underperforming members, enhancing overall productivity. Collaborated with cross-functional teams to deliver tailored enterprise app solutions, ensuring client satisfaction and retention. Spearheaded market entry strategies, expanding the company’s footprint across Africa.