Burlington, Ontario, Canada
I am a results oriented professional with a proven track record over a decade of consistently delivering continuous revenue growth. I have a passion for helping people and an unwavering commitment to excellence. I take the relationships I have with my business partners and customers very seriously and am continually proactively analyzing customer and company needs. I possess a broad knowledge within the technology marketplace, coupled with a strong mechanical aptitude and communication skills any problem has a solution. Over the years skills developed include but are not limited to; sales, sales management, sales training, proposal and copy writing, marketing, development and implementation of administrative standards and procedures. With top notch communication skills I have the ability to develop strong business relationships at all levels.
• Managed all aspects of the North American academic program including sales, distribution and account management team. • Developed sales and marketing strategies for new and existing business • Facilitate and establish relationships between academic institutions and companies for financial assistance and employment opportunities • Cultivated account relationships to initiate new sales, renewals and increase of existing inventory. • Oversaw the installation and implementation of a new Customer Relationship Management software • Developed and executed marketing campaigns by writing creative copy, lead generation, email marketing and content marketing.
•Managed the exclusive software sales and distribution to Colleges and Universities and High Schools in North America. •Liaised with university professors, dean department heads and other academic officials to secure new sales and implement retention strategies for existing clients. •Provided critical technical support to end user’s to ensure minimal disruption of usage and access. •Created a template system simplifying repetitive internal processes to increase efficiency and ensure a high level of professionalism was demonstrated with consistent communications •Developed internal processes for order processing, tracking of annual renewals and software license key management
•Utilized strong mechanical and manufacturing knowledge to working with companies to improve productivity through use of CAD and other value-added software tools. •Managed customer lists, performed cold calling, carried out email communications and responded to inquiries.