Seattle, Washington, United States
Behavioral strategist turned technical program leader, driving high-velocity transformation through people-first architecture. Strategic technical program leader over 10 years of experience delivering large-scale ecommerce modernization, agile transformation, and inclusive people strategies across global organizations. Proven ability to lead cross-functional teams and complex programs, aligning engineering, product, and design stakeholders to build scalable, resilient systems. Expert in applying behavioral psychology to enhance team performance, stakeholder engagement, and change adoption. Known for translating complex vision into execution through data, systems thinking, and people-first leadership. Experienced in federated architectures, continuous delivery, and real-time systems. When we put our people first, success is inevitable.
Building and shipping digital products that support PACE's community programs and internal operations. Owning the full product lifecycle from ideation to deployment, using AI-assisted workflows, agile sprints, and modern dev tools. Automating processes and advising leadership on platform selection, infrastructure, and technical direction. All in service of PACE's S.T.E.A.M. mission (Science, Technology, Entrepreneurship, Arts & Media).
I lead end-to-end client engagements from discovery through launch and ongoing optimization: conducting intake assessments, building comprehensive digital roadmaps, defining success metrics, and managing iterative delivery across concurrent projects. Core focus areas include AI-powered automation (chatbots, business process automation, custom AI tools), conversion-focused web development, and data-driven SEO strategy. Currently maintaining 100% client satisfaction across 50+ delivered projects through a selective, high-touch partnership model.
Led large-scale digital architecture programs across multiple product teams, supporting the transition from monolithic systems to federated micro front ends. Worked cross-functionally with engineering, product, and design partners to improve platform scalability and deployment velocity. Facilitated executive alignment and drove strategic delivery processes that enabled continuous innovation across the digital experience.
Drove global Diversity, Equity & Inclusion program strategy and execution with a focus on employee engagement and inclusion. Led the redesign of enterprise-wide initiatives supporting organizational development, affinity group structure, and experience measurement. Worked closely with executive leaders to ensure alignment between people systems, DEI strategy, and broader organizational goals.
Led strategic operations across Digital and Product functions, overseeing high-priority initiatives and operational cadences to align teams with enterprise objectives. Collaborated closely with senior leadership to shape program roadmaps, facilitate executive decision-making, and ensure cross-functional execution at scale. Drove consistency in planning, reporting, and delivery processes across multiple streams, enabling stronger stakeholder visibility and strategic agility across the organization.
As Scrum Master at American Tire Distributor, I managed and facilitated a 20+ Dev cross-functional team in a Hybris-driven e-commerce environment. My agile transformation initiatives led to a 230% increase in burndown rate, significantly improving project delivery timelines. I customized Jira and Confluence instances, resulting in a 28% increase in team productivity through streamlined workflows and reporting. I effectively balanced various Kanban and Scrum boards in a SAFe inspired workflow, maintaining a 90% stakeholder satisfaction rate through timely communication and effective stakeholder management.