Belgrade, Serbia
◉ People management and organizing, cross-skilling operators and other colleagues all for the benefit of having independent, skillful and knowledgeable specialists ◉ Organizing work and implementation of new tasks; Monitoring task related specifics like KPI, FTE and other statistical parameters; Maintaining task excellence ◉ Continuous improvement of different work related processes as well as work environment and operator work ethics
◉ Overseeing all billing processes related to Project Logistics Key Account customers ◉ Implementation of new processes and reviewing billing and RCC related instructions ◉ Having meetings with different countries, management and global process owner all in order to migrate new tasks and review the existing ones ◉ Reviewing existing instructions and improving them ◉ Implementation of RCC processes within Project Logistics team
◉ Overseeing billing process for France and Ireland ◉ Upskilling colleagues and holding different work-related trainings ◉ Holding presentations and meetings regarding different process related topics both to the national management of Ireland and France and to my colleagues ◉ Keeping track of statistical parameters like KPI and timeliness all for the purpose of overall improvement of processes and task quality as well as revising instructions so that they're up to date and understandable
◉ Overseeing the supply chain and making weekly and monthly plans for trips and routes ◉ Booking loads and communicating with brokers and different brokerage company representatives (CEVA, JBH, USPS, UPS, FedEx etc.) ◉ Creating a roadmap for the company and working with other team managers all for the purpose of achieving the desired excellence and productivity ◉ People management and organizing drivers and other employees based on the needs and our route coverage plans ◉ Creating new plans for round trips, new routes and making contracts with other brokerage companies ◉ Organizing dispatchers and making reports based on their performance and knowledge