United Kingdom
A senior position within a large NHS mental health and learning disability services provider spanning across 26 registered sites. Responsible for managing analytics across safety, experience & quality improvement, and developing systems and reporting to ensure high quality oversight of Quality performance across the organisation. A key role in helping senior leaders and teams to understand, interpret and use data and information to enhance patient safety and deliver better care & treatment for service users. • Implemented a new incident reporting risk management system across the organisation in 13 weeks • Imbedded new reporting methods, including Power BI dashboards and team-level monitoring Heatmaps • Developed reporting to ensure high quality oversight of issues, helping the organisation to achieve a rating of ‘Good’
This interim position was a senior role held across two clinical directorates. Responsible for ensuring effective clinical governance across inpatient & community services and supporting services through regulatory inspections. • Implemented new processes to manage responses to incidents, complaints and risk identification • Developed relationships to develop clinical governance processes at all levels within the directorates • Imbedded new reporting methods, including detailed assurance reports and concise thematic reviews
This position was a senior role within an acute NHS provider of medical and surgical services. Responsible for managing the incident reporting risk management system, managing legal and regulatory processes, analysing performance in relation to safety and providing assurance reports to executive led meetings. • Developed effective legal and regulatory processes and internal assurance processes • Introduced automated processes, including Power BI dashboards and electronic referrals to HM Coroner • Managed and supervised a range of staff, teams and projects throughout a challenging period in healthcare
Responsible for coordinating investigations into serious incidents, coordinating processes with external parties (Commissioning and HM Coroner), managing a team of administrators, developing Quality and Improvement reporting, drafting assurance reports and administrating the incident reporting risk management system. • Reconfigured the incident reporting risk system and achieved sustained improvements in incident reporting • Developed & managed administrative functions to support organisation-wide governance arrangements • Delivered training and support to all staff across the organisation to effectively report and manage incidents