United States
Experienced in information technology, sales, marketing, and management with more than four years of experience in consumer retail, and three years of experience in online marketing. • Drove sales in retail spaces with maximum previous sales revenue for one month being $23,000 in total gross profit. Previous average gross profit metrics above $18,000 per month. • Back to back top monthly sales leaderboard placements at multiple companies and corporations. Proven track record of success and improvement. • Instrumental in boosting consumer reach and growth for multiple new retail spaces.
Working as Help Desk Technician for Aerospace Fabrication and Materials, LLC. Installs new technology and decommissions legacy technology. Performs any troubleshooting, maintenance, improvement or repair on software and hardware components which may include ordering new parts for the technology. Creates information regarding operating procedures, guidelines and standards for technology processes. Updates company technology inventory tables on current technology status and future plans for technology. QA tests company software technology before production. Keeps list of active software vulnerabilities in accordance with security standards and helps mitigate them when possible.
Worked as a Broadband Specialist for T-Mobile Corporate, remotely and in the field. Was part of collaborative multi-department effort consisting of Consumer Field Sales, Broadband, Virtual Retail, Customer Care, T-Mobile for Business under the single new department channel of the corporation called Direct to Consumer. Specialized in integrating T-Mobile's systematic processes with acquired Broadband providers to create seamless experience for new T-Mobile broadband customers. Creates business connections with prospective clients to find fiber internet solutions in their homes through Direct to Consumer aka Door to Door cold selling tactics. Networks with Realtor Agents, Property Managers, and Home Builders to provide them with marketing materials and information about our service for sales referrals. Follows up with abandoned cart interest leads and other be back leads from earlier in the week, later in the week. Creates self structured schedule for maximum performance based on when clients are home. Creates seamless integration of new clients into the T-Mobile brand and maintains relationships with clients. Attains at least 60-100 lead dispositions with 20 contacts per day. Leaves flyer/sticky note marketing materials if no one is home. Contends with changing environments.
Worked at T-Mobile Store location as a Retail Associate Manager in Hastings MN. Approaches customers in sales floor environment with solutions for their wireless and fixed wireless needs. Assists customers by finding solutions and carrying out changes for customer such as changing plans, adding service/lines, upgrading devices, adding protection, buying accessories, and billing account reviews. Gives feedback for sales/customer service by coaching store team. Consistantly implements feedback where applicable from individual contributors and peers to improve store management procedures. Ensures store metrics are being tracked and exceeded. Handles customer experiences, escalations and resolutions. Completes operational inventory procedures and creates schedules. Assists in hiring process and decisions. Updates store merchandising plans. Maintains clean store environment. Keyholder/Floor Leader for location.
Worked at XFinity/Comcast Corporate Store location. Approached customers in sales floor environment with solutions for their wireless and cable internet/tv needs. Assisted customers by finding solutions and carrying out changes for customer such as changing plans, adding service/lines, upgrading devices, adding protection, buying accessories, and billing account reviews. Consistently implemented feedback for sales/customer service improvement.
Worked at Spectrum Corporate Store location. Approached customers in sales floor environment with solutions for their wireless and cable internet/tv needs. Assisted customers by finding solutions and carrying out changes for customer such as changing plans, adding service/lines, upgrading devices, adding protection, buying accessories, and billing account reviews. Consistently implemented feedback for sales/customer service improvement.