Billings, Montana, United States
I am a leader with 20+ years of IT experience. I have a diverse background with an above average level of communication. I come with the understanding of today’s varied and rapidly evolving information technology environments. Areas of Expertise: Project Management - Microsoft Active Directory - Data Center Support - Creative Thinking - LAN/WAN Networking - Help Desk/User Support - Employee Supervision - Budget Management - Documentation
• Accurately manage and track both small and complex projects • Primary contact with customer once a project has been approved • Scheduling for entire project team • Developed project tracking documentation to supplement MSP software limitations • Standardized project documentation • Implemented post project feedback surveys • Post project reporting • Work with contractors when required on projects • Review and approve contractor quotes • Create contractor agreements • Create and update contractor guidelines • Partial management of project team members (dual roles) • Helped develop program to incentivize adopting changes • Conduct project team meetings quarterly and yearly • Create and update project lead guidelines • Worked with team to develop sales to project work flows • Work with all pillars of company to resolve issues and drive company growth • Present relevant project information at company meetings • Assist with sales engineering tasks • Standardized labor calculations • Standardized BOM documents
• Lead project implementation team in the field • Configured and installed all matter of IT solutions • Top level of support for helpdesk issues • Extensive IP network design and implementation from small deployments to very large and complex networks • Network monitoring with various tools • VMware Infrastructure experience • Microsoft Hyper-V experience • Storage Area Network experience across multiple vendors • Installation and configuration of IP phone systems • Extensive work with Sophos security products • Supported multiple clients in remote locations
• Managed Technical Services Staff • Maintained data center • Accurately controlled Microsoft Active Directory • Tracked budget and spending for IT Department • Implemented and maintained Active Directory policies • Configured and maintained Cisco firewall appliances • Network monitoring with various tools including Nagios and Cacti • Installed and maintained DNS and DHCP • Extensive work with Microsoft Terminal Server • VMware Infrastructure experience • Developed and maintained intranet site utilizing Microsoft SharePoint • Designed software tracking system • Managed Microsoft SQL Server • Support for remote locations • Support for mobile users • Planned and implemented AS/400 software version upgrade • Software license control • Planned and implemented anti-virus solutions
• Managed IT department and staff • Accurately controlled Microsoft Active Directory • Implemented and maintained Active Directory policies • Maintained data center • Installed and maintained LAN network • Developed budget and spending forecasts • Successfully managed exponential network growth • Assisted in design of worldwide Microsoft Exchange migration • Assumed lead role in Microsoft Exchange migration for 4 divisions • Developed and maintained company intranet site utilizing Microsoft SharePoint • Supported users with all levels of Knowledge • Designed inventory tracking system • Created Microsoft SQL databases • Designed Microsoft InfoPath forms accessing SQL databases • Planned and implemented anti-virus solutions • Designed and instructed technical training classes • Industry specific presentations
• Supported users onsite and remotely • Maintained and supported data center • Provided hardware and software support to 100 local and 30 remote workstations • Created and maintained company Intranet site utilizing Microsoft SharePoint • Developed data backup and recovery procedures • Designed disaster recovery plan • Completed and updated hardware inventory • Planned and implemented anti-virus solutions • Developed accurate network documentation • Created and documented user instructions and procedures • Assisted with phone system setup and installation • Acted as first point of contact for phone System support • Installed and maintained Windows 2000/2003 Active Directory domain model • Configured DNS, WINS, DHCP and • RADIUS servers • Installed and configured Cisco routers, Intel and Netgear switches • Planned and implemented Internet monitoring solution • Completed dynamic IP conversion • Installed Cat. 5 wiring • Designed and updated network wiring maps using Microsoft Visio • Provided support of in-house custom applications • Converted Novell 4.11 network to Windows 2000 domain at branch office