United Arab Emirates
- Australian / Italian Dual Citizen - Experienced customer service professional with over 13 years of aviation experience - Ability to work under pressure and to be flexible (including accommodating changes in roster and extended flight duties) understanding the complex operational requirements of Corporate Aviation - Passion for providing high-level customer service with a personal touch - A culturally aware individual with experience of working both with and for a wide array of nationalities and cultures. - Highly developed interpersonal ability; naturally intuitive to the needs of others. Current Crew Visas - United States | C1/D1 B1/B2 | July 2028
* Showcase the Bombardier Demonstration Sales Fleet of the Global 7500, Global 6500, and Challenger 3500 aircraft to prospective buyers * Coordinate with regional sales directors and operations department to assist in creating an exclusive and tailored onboard experience for UHNW clients * Maintain the highest safety and security standards / European Aviation Safety Agency (EASA) accredited * Delivering the highest level of inflight service creating an opulent and unique onboard experience for each client * Represent the Bombardier brand at International Air Shows and corporate marketing events * Uphold Bombardier strict protocols in regards to uniform standards, grooming, etiquette, and COVID-19 updated procedures
* Bombardier Global 6000, Global 5000 and Challenger 650/605 Experience * Exclusive Ojets Pinnacle VVIP Customer Service and Etiquette Training * Extensive Safety, Security and First Aid Training * Anticipate and deliver the highest level of service to VVIP clients by availing all requests * Provide a safe environment for clients and colleagues on board through maintaining a safe work practice and keeping up to date with SEP knowledge and procedures * Maintaining integrity, discretion, confidentiality, and professionalism at all times * Display confidence and immaculate decorum whilst adhering to Ojets grooming standards * Maintain onboard equipment, with regular inventory stock levels, report defects to relevant departments, and carry out a high level of hygiene/cleanliness onboard adhering to COVID-19 updated procedures * Menu Planning, preparation, and sourcing in addition to liaising with Client Services for specific individualised requests / and or dietary requirements. * Liaising and ordering with caterers and hotels for client and crew meals. Replenish amenity supplies and aircraft stock * Willingness to continuously develop, understand industry best practices with food preparation and plating
* Boeing 777-200, Boeing 777-300 and Airbus A380 Experience * Exclusive First Class Customer Service * Team and Time Management * Extensive Safety and Security Training * Extensive First Aid Training * Personal Grooming and Etiquette Training * Providing crew support for VIP passengers, whilst keeping upmost respect and discretion * Maintaining a high level of hygiene and cleanliness on board * Attention to detail both with service and safety * Preparation and plating of meals, floral display, and organisation of Galley * Liaising with caterers and checking of catering and amenity supplies
*Weekly overview and analysis of CBD stores figures and sales by departments. *Stock selection in line with the unique requirements of varied store demographics within the Melbourne Central Business District *Implemented marketing campaign with Crown Towers VIP service *Providing high level customer service to niche clientele, VIP customer liaison when required *Recruitment and training for specialized associates for the Crown Casino luxury store *Responsible for recruitment for associate stores Bourke Street, Melbourne Central and QV *Demonstrated the ability to lead and manage a successful team *Communication with product vendors to ensure an in-depth technical understanding of products and brands *Rollout of the “Eye Know” service and selling guide and training modules *Ensuring that the customer service standards set by SGHI are maintained by all associates *Responsible for recruiting teams of associates for CBD stores including Bourke Street, Melbourne Central and QV *Demonstrate the ability to lead and manage a successful team *Highly developed sales ability