Halesworth, England, United Kingdom
Over 15 years experience of the design and delivery of bespoke training programmes and individual courses to meet the needs of companies, departments, teams and individuals. Successfully designed and delivered management training programmes and induction training to large, multi-site UK companies. Highly adept at coaching and mentoring.
- Delivering customer service training in conjunction with Debenhams to supply staff for their Christmas retail team. - Achieved average pass rate of 66% for delegates in their City and Guilds Level 2 award in customer service. - Responsible for the awarding of the Level 1 certificate in retail: assessing learner’s performance on the course and their final portfolio of evidence.
Year 3 teacher
• Leading the design and implementation of training and development strategies to support various key business initiatives. • Numerous proactive training-needs analyses (TNA) to identify trained needs across the business. • Design and delivery of various initiatives to support and develop all management • Managed the design of a suite of eLearning courses and procured and implemented systems and software for the design and delivery of web-based, trainer-led development programmes. • Management of annual departmental budget • Management of training team and other resources to co-ordinate delivery of courses at head office and across the UK (130 branches). • Day-to-day management of 2 Training Advisors (recruited and trained both) • Sourcing external training providers • Working in partnership with external providers to introduce modern apprenticeship training to head office.