Mexico City, Mexico
Through my skills and knowledge, I hope to improve costumer satisfaction after sales in order to achieve specific commercial goals.
Customer support through Daimler Consultancy program, to maximize fleets performance with Freightliner Mexico product portfolio. Data analysis, customer relationship management and business intelligence.
Technical support to dealer network and administration of all orders for production of Freightliner vehicules for south region. Customer orientation and sales support
Technical support and quoting for National Accounts of Daimler Trucks North America, customer service and orientation to improve sales and revenue for the company. Part of quoting team for heavy duty trucks.
As Field Engineer, I have helped to develop the main tasks of the area, handling tasks such as costumer service, after sales management, tech support and the monitoring of fuel performance, in order to provide the clients with the best purchasing experience through listening to what they need.
As Service Foreman, I was in charge of the staff management, maintenance programming and quotes for the clients. I also oversaw budgets and tech support.
I oversaw the staff, verified the mechanical conditions of every unit, provided tech support when needed and handled other tasks such as maintenance programming.