Castle Rock, Colorado, United States
Customer education and enablement leader focused on helping users unlock real value from complex technology. For more than 20 years, I’ve worked at the intersection of technology and learning—designing programs that turn complexity into clarity and users into confident, capable practitioners. I’ve enabled more than 8,500 professionals across enterprise platforms by building structured onboarding experiences, scalable learning programs, and engaging training content that drives adoption and long-term success. My work centers on a simple idea: great education doesn’t just inform—it activates. The most effective programs are those that meet users where they are, guide them through meaningful learning journeys, and help them quickly translate knowledge into real-world outcomes. I’m particularly interested in building customer education programs that: • Scale effectively across growing user bases • Combine data-driven insights with human-centered design • Support product adoption, engagement, and retention • Create communities of power users and advocates I thrive in environments where the playbook is still being written—where experimentation, iteration, and continuous improvement are part of the process. Recently, I’ve invested in a focused, full-time upskilling period focused on AWS and cybersecurity, deepening my capabilities in secure cloud design, IAM, network security, and modern architectural patterns. This builds on my MIT xPRO Cybersecurity certificate and my experience designing security-aware enablement content. I’m at my best when I’m: • Translating complex technical concepts into clear, actionable learning experiences • Designing content ecosystems that are searchable, governed, and data-informed • Partnering with Sales, Engineering, and Product to drive readiness and adoption I’m open to roles in enablement leadership, learning and cloud solutions, and security-focused programs—especially where there’s a need to scale learning across distributed teams and partner ecosystems.
Design and develop cloud solutions to help customers drive value into their business and achieve a true digital transformation, which will unlock new value and set them apart from their competitors. Lead the acquisition, analysis, and synthesis of client business information into business-driven use cases as part of the C1CX cloud team at ConvergeOne. Identify clients’ explicit and implicit needs with a focus on communicating information in a budgetary Description of Services; skilled in turning Description of Services into formal Statements of Work.
Managed a dynamic team of developers and instructors to deliver high-quality, consistent content by addressing performance issues, providing feedback, and fostering team growth. Established quality standards and ensured consistency throughout programs by designing and producing a virtual instructor-led training curriculum for Customer Relationship Management, Skills-based Call Center, and Omni- Channel Contact Centers. Created and maintained 28 classroom labs designed to deliver on-site and classroom-based technical training classes using an innovative and engaging approach with a focus on enhancing creativity across projects. Facilitated significant savings by introducing cost-effective programs which anticipated company and client needs. I developed high-quality, instructor-led, technical training courses for clients and technicians by incorporating new and innovative learning trends in close partnership with vice presidents and directors.
Provided vital structure by providing quality support to 22 instructors focused on developing competencies in Sales and Design courses. Ensured consistent, quality results while overseeing projects within a demanding, continuously evolving professional environment. Delivered and delivered fast-track training curriculums for APSS and APDS; highly skilled in prioritizing projects to achieve key business objectives. Built and nurtured relationships with internal and external department teams to ensure live and virtual Sales and Design courses were developed effectively.
Drove innovation by defining and establishing a Learning and Development curriculum for the Technical Sales community from conception to execution; managed systems following deployment. Established required delivery schedules while driving team priorities and implementations by identifying content in coordination with Subject Matter Experts. Generated stability by providing overall direction for company efforts; ensured familiarity with competitors' objectives and work to anticipate the company's future and prepare the technical sales community for changes and best practice solutions. Shaped a productive environment by establishing a comprehensive onboarding program designed to train college graduates in strategies to sell and create sophisticated telecommunications systems; efforts enabled a one-third reduction in time.